Sephora Skincare and Fragrance Manager
- Location
- LiverpoolMerseysideUK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Skincare and Fragrance Manager at SEPHORA UK, Liverpool. Lead beauty category teams and drive premium retail experiences in prestige skincare and fragrance.
Role & Responsibilities
- Lead, coach and inspire Beauty Advisors to deliver personalised skincare and fragrance consultations and exceptional client service
- Provide ongoing training in product knowledge, selling skills, consultation techniques and category trends
- Stay ahead of skincare and fragrance trends to guide product recommendations and drive continuous learning within the team
- Drive sales performance through proactive engagement, building long-lasting customer relationships and identifying upsell and cross-sell opportunities
- Manage customer enquiries and concerns with professionalism to maintain high satisfaction and loyalty
- Oversee inventory accuracy, visual standards, merchandising and stock flow to maintain a premium, organised department
- Partner with store leadership to deliver compelling campaigns, brand activations and seasonal skincare and fragrance experiences
- Monitor KPIs and use insights to optimise performance and support wider store goals
- Ensure compliance with SEPHORA operational standards, including loss prevention and health and safety
- Conduct regular performance check-ins, set clear goals and support personalised development plans
- Support senior leadership with Employee Relations processes when required, including attendance and performance conversations
- Assist with new store opening activities such as unboxing, organising and preparing stock where applicable
Qualifications
- Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise
- Deep understanding of skincare products, ingredients, brand philosophies and customer needs
- Strong ability to coach and develop individuals and teams
- Genuine passion for SEPHORA, customer experience and team culture
- Strong sales acumen with a track record of meeting or exceeding performance goals
- Excellent communication skills and the ability to deliver personalised, impactful skincare advice
- Strong organisational skills with the ability to thrive in a fast-paced environment
- Experience managing ER (Employee Relations) processes when required
- Comfort with in-store technology to support customer service, inventory and operational efficiency
- Flexibility to work evenings, weekends and key trading periods
Skills
Experience
Minimum 3 years of proven leadership experience in beauty retail or prestige beauty environments, ideally with strong expertise in skincare and/or fragrance categories and demonstrated success in meeting or exceeding sales performance goals.
Workplace
The successful candidate will be located in Liverpool, Merseyside, UK.
Benefits
SEPHORA University industry-leading product, customer care and development training; role and location-based allowances including shoes and lunch; competitive pay with annual salary reviews based on performance and company results; performance-based commission tied to collective store success; generous employee discount across prestige beauty brands; paid day off on birthday; access to perks and wellbeing platform offering discounts and wellness support; generous holiday allowance with option to purchase additional days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Category Manager - Skincare and Fragrance», «Beauty Category Lead», «Skincare and Fragrance Department Manager», «Beauty Department Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.