Sephora Shift Coordinator

Overview

Sephora is a global prestige beauty retailer and a member of the LVMH group, known for its extensive brand portfolio, innovation in retail and omnichannel experiences. As an employer, Sephora emphasizes diversity, inclusion and development, offering structured training and career pathways across retail and distribution operations.

Role & Responsibilities

• Assign and prioritise daily tasks for associates to meet productivity and accuracy targets across the shift.
• Operate and maintain Warehouse Management System (WMS) and other in‑house systems to track workflow and inventory.
• Monitor associate performance against established standards, provide real‑time feedback and document coaching where needed.
• Communicate shift objectives and coordinate action plans to ensure continuity of operations across shifts.
• Train associates on standard operating procedures and preferred methods documented in internal manuals.
• Support inventory balancing activities and escalate discrepancies following Loss Prevention procedures.
• Ensure compliance with company, state and OSHA safety policies; report safety or security concerns to management.
• Maintain flexible availability for designated shifts and required overtime; model excellent attendance and professional conduct.
• Deliver high quality internal and external customer service in accordance with company standards.

Qualifications

• Minimum three years of relevant warehouse, distribution centre or logistics experience.
• College degree or equivalent relevant work experience.
• Working knowledge of MS Excel, MS Word and MS Outlook.
• Experience with a Warehouse Management System (WMS) or other menu‑driven applications, or ability to learn quickly.
• Basic math skills and ability to lift up to 50 lbs.
• Strong interpersonal, communication and problem‑solving skills; ability to give and receive feedback professionally.
• Demonstrated capacity to multi‑task, prioritise competing deadlines and be cross‑trained across functions.

Skills

Experience

Minimum of 3 years' experience in a distribution centre, warehouse or logistics environment, with hands‑on exposure to WMS operations and frontline team coordination.

Education

College degree or relevant work experience.

Workplace

Benefits

Medical, dental and vision coverage; employer‑paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; paid time off and sick leave; eligibility for shift differential pay; 30% merchandise discount and periodic gratis/brand discounts; in‑house training, tuition reimbursement and mentorship programs; access to Modern Health and Financial Finesse coaching; volunteer and donation matching.

Culture

Sephora cultivates an inclusive, mentorship-driven workplace where collaboration and employee development are prioritized. The distribution network operates at pace, with leaders focused on coaching, cross‑training and creating clear pathways for career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.