Sephora Services Team Lead, Store
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 2, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Services Team Lead at Sephora Montreal – Lead customer service operations in a high-volume store. CAD 21.10–26.40/hr, full-time, permanent role.
Role & Responsibilities
- Support all product categories across the sales floor in a Sephora store environment
- Ensure all beauty advisors execute Sephora's sales model correctly and meet sales targets
- Monitor store revenue performance and identify sales opportunities within assigned zones
- Maintain visual merchandising standards and compliance with company guidelines
- Actively serve as a floor manager and engage with customers and team members on the sales floor
- Ensure proper zone staffing levels to meet customer expectations
- Participate in recruitment and interview processes for team members
- Demonstrate Sephora core values including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative
Qualifications
- 1–3 years of experience in a similar role in a high-volume retail store or equivalent internal experience
- Proven ability to influence peers and provide constructive feedback
- Strong customer service skills
- Effective time management and problem-solving abilities
- Demonstrated leadership and team engagement capabilities
Skills
Experience
1–3 years in a similar supervisory or team lead role in high-volume retail, with proven sales floor management experience
Workplace
This position is based in Montreal, Quebec, Canada.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, training and development initiatives
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Supervisor», «Sales Floor Manager», «Beauty Services Lead», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.