Sephora Services Team Lead
- Location
- Pointe-ClaireQuebecCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Pointe-Claire: Services Team Lead role managing sales floor departments, ensuring sales model execution and customer excellence.
Role & Responsibilities
- Execute Sephora's sales model across all store departments and ensure Beauty Advisors perform correctly
- Monitor store revenue and opportunities; ensure appropriate team members meet sales objectives
- Maintain visual merchandising standards and presentation of the sales floor in alignment with brand guidelines
- Serve as floor manager and collaborate with team members and customers on the sales floor
- Understand store revenue drivers and business opportunities; allocate floor zones strategically to meet customer needs
- Participate in interview process for team candidate evaluation and recruitment
- Demonstrate Sephora values of customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative
- Adjust staffing levels as needed to accommodate customer expectations and operational demands
Qualifications
- 1–3 years of experience in a similar supervisory role in a comparable high-volume retail environment or equivalent internal experience
- Proven ability to influence peers and provide constructive feedback
- Strong customer service competencies
- Effective time management and problem-solving skills
Skills
Experience
1–3 years of supervisory experience in a high-volume retail environment or equivalent internal Sephora experience.
Workplace
The successful candidate will be located in Pointe-Claire, Quebec, Canada, with easy access to Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, training and professional development initiatives supporting employee recognition and support.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Lead», «Floor Operations Supervisor», «Sales Floor Manager», «Store Services Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.