Sephora Services Team Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $21.10–26.40/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Services Team Lead in La Salle, QC. Lead beauty advisors in high-volume retail environment. $21.10–$26.40/hr, full-time permanent role.
Role & Responsibilities
- Lead and monitor beauty advisors to ensure proper execution of Sephora's sales model and service excellence standards
- Support the operations team to maintain visual merchandising and sales floor elements in full compliance with corporate brand standards
- Track store revenue and opportunities; align team members with performance objectives
- Regularly assume customer service leadership responsibilities and collaborate with team members to enhance floor experience
- Allocate team members and resources to match customer demand and operational needs
- Participate in candidate interviews for team openings and support talent acquisition processes
- Demonstrate and reinforce Sephora values including customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative
Qualifications
- 1–3 years of supervisory or team lead experience in a high-volume retail environment
- Proven ability to influence peers and provide constructive feedback
- Strong customer service skills and service orientation
- Effective time management and problem-solving competencies
Skills
Experience
1–3 years of team lead or supervisory experience in a comparable high-volume retail setting, or equivalent internal experience within Sephora
Workplace
This position is based in La Salle, Quebec, Canada, within easy reach of Montreal.
Compensation
The base compensation for this position ranges from CAD 21.10 to CAD 26.40 per hour.
Benefits
Performance bonuses, competitive benefits program, training and professional development initiatives
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Supervisor», «Floor Team Lead», «Retail Supervisor», «Beauty Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.