Sephora Services Manager
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Sephora Canada — Victoria, BC: Services Manager to lead in‑store beauty services, events and studio operations at the Victoria store.
Overview
Sephora Canada is the national operation of the global Sephora brand, part of the LVMH group. Renowned for trend-led merchandising and an experience-driven retail model, Sephora cultivates an inclusive beauty community and invests in employee development, innovation and omnichannel client engagement.
Role & Responsibilities
- Oversee daily operations of the in‑store Beauty, Skincare and Fragrance Studio(s), ensuring seamless service delivery and adherence to brand protocols.
- Manage the Online Reservation system: publish team availability, schedule and promote classes, and optimise appointment flow to maximise capacity and client satisfaction.
- Plan, staff and execute in‑store events and classes to drive client education and incremental sales.
- Coach, develop and certify Beauty Advisors; design hands‑on learning opportunities to elevate artistry and service standards.
- Partner in workforce planning to ensure adequate staffing for service peaks and to maintain an efficient client check‑in experience.
- Participate in performance management related to the Studio and direct reports, delivering timely feedback and development plans.
- Act regularly as Manager on Duty: engage on‑stage with clients and Beauty Advisors and support sales and operational priorities.
Qualifications
- Two to four years of experience in a comparable services or studio management role in a high‑volume retail environment, or equivalent internal experience.
- Proven ability to recruit, train and develop store leaders and service teams to drive sales and client loyalty.
- Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
- Demonstrated event planning and operational execution skills in a retail setting.
- Physical capability to work in a fragrance environment and to lift and carry up to 50 pounds.
Skills
Experience
Two to four years in a similar role at a comparable volume store or equivalent internal experience, with demonstrated success managing service operations, staffing and client‑facing events.
Education
Post‑secondary diploma or equivalent; formal training or certification in cosmetology/beauty, retail management or a related field preferred.
Workplace
This position is based in Victoria, British Columbia, Canada. Cerulean lists 3 open roles in Victoria, including 1 posted recently. The broader British Columbia area accounts for 80 active listings on Cerulean, 7 of which are new. In Canada as a whole, Cerulean currently features 244 open positions, with 28 posted this week.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Performance‑based bonus opportunities; competitive employee benefits program; robust learning and development initiatives.
Culture
Sephora fosters a fast‑paced, inclusive environment where curiosity, creativity and client obsession are encouraged. The brand prioritizes continuous learning, innovation in services and cross‑functional collaboration, reflecting its position within the LVMH luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Manager», «In‑Store Services Manager», «Studio Services Manager», «Beauty Experience Manager», «Store Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.