Sephora Services Manager, Stores
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $54,800–68,500/year
- Department
- Retail & Boutique Operations
- Posted
- Jun 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Services Manager, Stores at Sephora Canada in Brampton, ON. Lead the Beauty Studio, manage paid client services, coach advisors, and drive retail excellence.
Role & Responsibilities
- Lead daily operations of the Beauty, Skincare, and Fragrance Studio, ensuring optimal service delivery and client satisfaction
- Manage the Online Reservation system, publish Beauty Advisor availability, and oversee the client check-in process to maximize efficiency
- Oversee training and certification programs for Beauty Advisors, providing opportunities to elevate artistry skills and product knowledge
- Plan, staff, and execute all in-store events and classes in collaboration with brand partners to maximize client learning and sales opportunities
- Coach and develop Beauty Services Leads, Coordinators, and Advisors to meet company standards and deliver high-quality personalized client experiences
- Manage tester and supply inventory while ensuring adequate staffing levels to support increased service demand
- Conduct performance assessments and deliver timely feedback to direct reports; handle performance management and development initiatives
- Leverage technology innovations within services to enhance the in-store client experience
- Act as Manager on Duty within the store, engaging directly with Beauty Advisors and clients on the sales floor
- Drive business development through entrepreneurial initiatives and community-building events that strengthen client relationships
Qualifications
- Minimum 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience
- Proven track record of coaching teams to company expectations with demonstrated passion for training and development
- Entrepreneurial mindset with a history of generating business or executing events that create meaningful community and client connections
- Excellent time management and organizational skills with the ability to coordinate team efficiency
- Availability for evening, weekend, and holiday shifts to align with store operations
- Ability to work in a fragrance-rich environment, bend and stretch to stock shelves, and lift/carry up to 50 pounds
Skills
Experience
Minimum 2–4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience within a luxury or selective distribution environment. Demonstrated success in coaching teams, developing talent, and driving business results through strategic service execution and event management.
Workplace
The successful candidate will be located in Brampton, Ontario, Canada, with easy access to Toronto.
Compensation
The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.
Benefits
Extended health and life insurance benefits with customizable coverage options, paid time off, product discounts, exclusive brand events and gratis offerings, training and support for internal mobility across Canada, access to LVMH programs and career opportunities, performance-based bonus opportunities
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Manager», «Studio Operations Manager», «Paid Services Coordinator», «Beauty Studio Director», «Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.