Sephora Services Manager, Stores

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Manage daily operations of the Beauty, Skincare and Fragrance Studio, ensuring the Coordinator is adequately trained and capable of driving services independently
• Oversee the online reservation system, managing Beauty Advisor availability publishing and class scheduling while ensuring efficient client check-in processes
• Plan and execute all in-store events and services programs in collaboration with the services team, optimizing client learning and sales opportunities
• Direct Beauty Advisor training and certification processes, creating opportunities to elevate artistry skills and professional development
• Conduct performance management activities and provide timely feedback for any issues related to the Beauty Studio or direct reports
• Ensure Beauty Advisors effectively leverage technology innovations within services to deliver an elevated client experience
• Act regularly as Manager on Duty, engaging directly with Beauty Advisors and clients on the sales floor
• Monitor and maintain adequate staffing levels to support service demand while controlling operational costs

Qualifications

• Two to four years of experience in a similar management role at a high-volume retail location or equivalent internal experience
• Excellent verbal and written communication skills with the ability to influence business partners at all organizational levels clearly and concisely
• Proven capability to build and attract talented store leaders capable of training and developing staff to drive sales and deliver exceptional client service
• Ability to work in a fragrance-filled environment and perform physical duties including lifting and carrying up to 50 pounds, bending, and stretching

Skills

Experience

Two to four years in a similar management role at a comparable retail volume store or equivalent progressive experience within the organization.

Education

Not specified; secondary education or equivalent assumed given the retail management level.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.