Sephora Services Manager, Store

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Location
Canada
└Alberta
└Edmonton
Employment
Full-Time
Seniority
Mid-Level
Compensation
$54,800–68,500/year
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 29, 2026

About Sephora

Sephora Canada is the Canadian arm of Sephora, a leading global beauty retailer and part of the LVMH group. The brand is recognised for trend-led merchandising, a broad portfolio of prestige beauty brands and a strong focus on client experience, training and retail innovation.

Sephora Canada — Services Manager, Store in Edmonton. Lead in‑store beauty services, classes and events; manage the Beauty Studio and team.

Role & Responsibilities

  • Manage daily operations of the in‑store Beauty, Skincare and Fragrance Studio (where applicable), ensuring high standards of service delivery and retail presentation.
  • Oversee the Online Reservation system: publish Beauty Advisor availability, schedule classes and manage client bookings to optimise utilisation and client flow.
  • Plan, staff and execute in‑store events and classes that drive client education, product trial and incremental sales.
  • Coach, certify and develop Beauty Advisors: design on‑the‑floor training, monitor artistry skills and oversee certification progress.
  • Support performance management related to the Beauty Studio and direct reports; provide timely feedback and follow up on improvement plans.
  • Act as Manager on Duty regularly—engage with clients and Beauty Advisors on the sales floor and ensure exceptional client check‑in experiences.
  • Ensure adequate staffing levels and resources to meet service demand and maintain operational efficiency.

Qualifications

  • Two to four years' experience in a comparable role at a similar volume beauty or retail store, or equivalent internal experience.
  • Proven ability to recruit, develop and lead retail teams to deliver sales targets and elevated client service.
  • Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
  • Demonstrated event or class management experience and strong organisational skills.
  • Ability to work in a fragrance‑filled environment and handle physical tasks including lifting up to 50 pounds.

Skills

Online Reservation system Beauty Studio management Event management Training & development Performance management Client experience and check‑in optimisation Retail scheduling and staffing

Experience

Two to four years in a similar beauty services or retail management role at a comparable volume store, with demonstrable experience leading teams, running in‑store classes/events and managing service operations.

Education

High school diploma or equivalent required; post‑secondary certificate or diploma in retail management, cosmetology or a related field preferred.

Workplace

This position is based in Edmonton, Alberta, Canada.

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Performance‑based bonus opportunities; competitive benefits program; learning and development initiatives.

Culture

Sephora fosters an inclusive, fast‑paced retail culture focused on innovation, education and community. Employees are encouraged to develop artistry and leadership skills within a brand known for trend leadership and client‑centric experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Services Manager», «Beauty Studio Manager», «In‑Store Services Manager», «Client Services Manager», «Events & Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.