Sephora Services Lead, Stores
- Location
- NanaimoBritish ColumbiaCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.85–28.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 7, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Services Lead in Nanaimo, BC—supervise beauty departments, manage sales floor operations, and lead a retail team at CAD $22.85–$28.55/hr.
Role & Responsibilities
- Supervise and support all departments on the sales floor (Skincare, Sephora Collection, Fragrance) to ensure adherence to Sephora's selling model and exceptional client service delivery
- Monitor sales performance at the department level and align team members with established goals and business objectives
- Execute visual merchandising concepts and maintain sales floor standards consistent with company specifications
- Coordinate store animations, product updates, and promotional displays to support the highest presentation standards
- Act as Manager on Duty, providing operational oversight and decision-making on the sales floor
- Engage with team members and clients to foster a culture of service excellence and brand loyalty
- Analyze store performance metrics and identify opportunities to optimize staffing levels and resource allocation
- Participate in recruitment, interviewing, and talent assessment processes for the store team
- Demonstrate and reinforce Sephora core values including passion for client service, innovation, expertise, work-life balance, respect, teamwork, and initiative
- Provide coaching and feedback to Beauty Advisors to strengthen team capability and performance
Qualifications
- One to three years of experience in a similar supervisory role at a comparable-volume retail location
- Proven ability to influence peers and provide constructive feedback
- Demonstrated strong client service skills and a customer-centric mindset
- Effective time management and problem-solving capabilities
Skills
Experience
One to three years in a similar supervisory or leadership role at a comparable-volume retail store, or equivalent internal progression experience within Sephora or a similar beauty retail environment.
Education
High school diploma or equivalent; post-secondary retail management or business education is an asset.
Workplace
The role is situated in Nanaimo, British Columbia, Canada — conveniently close to Vancouver.
Compensation
The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Lead, Sales Floor», «Supervisor, Beauty Services», «Floor Shift Lead», «Sales Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.