Sephora Services Lead
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Join Sephora in Milton, Canada as a Services Lead. This full-time role involves supporting sales departments, ensuring excellent client service, and maintaining visual standards.
Overview
Sephora, a leader in global beauty retail, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty and exceptional client service, Sephora offers a dynamic work environment that fosters creativity and growth.
Role & Responsibilities
- Support all departments on the sales floor, including Skincare, Sephora Collection, and Fragrance.
- Ensure team members execute Sephora’s selling model and deliver outstanding client service.
- Monitor store sales performance and align department goals accordingly.
- Maintain visual merchandising standards and execute updates as needed.
- Act as Manager on Duty, engaging with clients and staff on the sales floor.
- Demonstrate understanding of sales performance and business opportunities.
- Adjust staffing levels to meet client expectations.
- Participate in the interviewing process for the World team.
- Champion employee engagement and demonstrate Sephora values.
Qualifications
- One to three years of experience in a similar role or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong client service skills.
- Effective time management and problem-solving abilities.
Skills
Experience
Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.
Workplace
The role is situated in Milton, Milton, Canada. Across Canada, Cerulean lists 223 open roles — 14 of them newly added.
Compensation
Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with potential performance-based bonuses.
Benefits
Competitive benefits program, robust learning and development initiatives, and performance-based bonus opportunities.
Culture
Sephora fosters a culture of innovation, expertise, and teamwork, valuing work-life balance and respect for all. The company is committed to diversity and inclusion, providing reasonable accommodations for applicants with disabilities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.