The Services Lead supports all departments on the sales floor at Sephora’s Kingston location, ensuring strong client service, sales execution, visual merchandising and staffing alignment. This is a permanent, full-time role; compensation ranges from CAD 22.20 to CAD 26.10 per hour, with eligibility for performance-based bonuses and a competitive benefits program.
- Compensation
- $22.20–26.10/hour
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Role & Responsibilities
- Support all departments on the sales floor at the Sephora location, including Skincare, Sephora Collection and Fragrance.
- Ensure Beauty Advisors execute Sephora’s selling model and monitor department-specific sales performance and opportunities to keep team members aligned with goals.
- Support the Operations team by ensuring sales-floor merchandising concepts and visuals meet company standards, maintaining the store’s look and feel, and executing animations and updates as needed.
- Regularly serve as Manager on Duty and engage with team members and clients on the sales floor.
- Understand the store’s sales performance and business opportunities; ensure appropriate sales-floor zoning and adjust staffing levels to meet client expectations.
- Participate in interviews for the World team as needed.
- Demonstrate Sephora’s values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork and Initiative.
Qualifications
- One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong client service skills.
- Effective time-management and problem-solving skills.
Skills
Experience
One to three years in a similar role at a store of similar volume, or equivalent internal experience; minimum 3 years.
Workplace
The successful candidate will be located in Kingston, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives focused on employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.