Sephora Services Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- May 22, 2026
About Sephora
Sephora is a leading global beauty retailer and a maison within the LVMH Group, recognized for its broad assortment of prestige cosmetics, skincare and fragrance brands alongside its own Sephora Collection. The company emphasizes experiential retail, strong brand partnerships and progressive employee development programs across its Canadian and international networks.
Sephora Canada — Services Lead (Full Time) in Edmonton, AB. Supervisory role overseeing client service, sales execution and visual standards.
Role & Responsibilities
- Coach and develop Beauty Advisors to ensure consistent execution of Sephora’s selling model and exceptional client service.
- Act as Manager on Duty as required, making operational decisions that maintain store standards and client satisfaction.
- Monitor departmental sales performance, identify opportunities, and align team activities with commercial targets.
- Support visual merchandising and operations teams to maintain on-floor concepts, animations and overall presentation to company standards.
- Manage on-floor zoning and adjust staffing levels to meet client flow and service expectations.
- Participate in recruitment and interviewing for store roles and contribute to onboarding and talent development.
- Drive employee engagement by modelling Sephora values and delivering ongoing feedback and performance coaching.
- Execute operational tasks and ad-hoc store updates to ensure a polished guest experience.
Qualifications
- 1–3 years’ experience in a supervisory or lead role within a high-volume beauty retail environment or equivalent internal experience.
- Proven ability to influence peers, provide constructive feedback and coach frontline sales teams.
- Demonstrable client service excellence with strong interpersonal and communication skills.
- Effective time management, problem-solving skills and the capacity to make operational decisions as Manager on Duty.
- Availability to work flexible retail hours including evenings, weekends and peak trading days.
Skills
Experience
1–3 years in a similar lead or supervisory role in a busy beauty or cosmetics retail environment, or equivalent internal experience demonstrating leadership, sales coaching and operational execution.
Education
High school diploma or equivalent; post-secondary education in business, retail management or beauty-related disciplines is an asset.
Workplace
The successful candidate will be located in Edmonton, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
Performance-based bonus opportunities; competitive employee benefits program; robust learning and development initiatives.
Culture
Sephora cultivates an energetic, client-focused retail culture built on expertise, innovation and teamwork. As part of the LVMH family, the workplace emphasizes professional development, inclusive engagement and high visual and service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Lead», «Beauty Services Supervisor», «Store Services Supervisor», «Floor Lead — Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.