Sephora Services Lead
- Address
- 3625 Shaganappi Trail NW, Calgary, AB T3A 0E2 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20–23.55/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Services Lead supports sales-floor departments at Sephora’s Market Mall store in Calgary, ensuring strong selling execution, client service, merchandising standards and store performance. This is a permanent, full-time role with hourly compensation of CAD 20.00–23.55, plus potential performance-based bonuses and benefits.
Role & Responsibilities
- Support all departments on the sales floor at the assigned Sephora location, including Skincare, Sephora Collection and Fragrance.
- Ensure Beauty Advisors execute Sephora’s selling model and deliver outstanding client service to achieve and exceed company objectives.
- Monitor store sales performance and opportunities, and align department team members with goals.
- Support the Operations team by ensuring sales-floor merchandising concepts and visuals meet company standards and maintaining the floor’s appearance.
- Execute animations and updates as needed.
- Act as Manager on Duty regularly and engage with team members and clients on the sales floor.
- Demonstrate understanding of sales performance and business opportunities; ensure appropriate sales-floor zoning and adjust staffing levels to meet client expectations.
- Participate in interviews for the World team as needed.
- Demonstrate Sephora’s values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.
Qualifications
- One to three years of experience in a similar role at a store of similar volume, or equivalent internal experience.
- Proven ability to influence peers and provide feedback.
- Strong client-service skills.
- Effective time-management and problem-solving skills.
Skills
Experience
One to three years in a similar role at a store of similar volume, or equivalent internal experience; minimum 3 years.
Workplace
This position is based in Calgary, Alberta, Canada.
Compensation
The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.
Benefits
May be eligible for performance-based bonus opportunities, a competitive benefits program, and learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Services Supervisor», «Sales Floor Team Lead», «Store Services Supervisor», «Customer Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.