Sephora Senior Specialist, Client Services Continuous Improvement
- Location
- San FranciscoCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $102,510–114,570/year
- Department
- Retail & Boutique Operations
- Posted
- Aug 13, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Senior Specialist, Client Services Continuous Improvement at Sephora in San Francisco—drive operational excellence through project management and process optimization. Hybrid role, $102.5K–$114.6K annually.
Role & Responsibilities
- Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements, process changes, and operational improvements
- Coordinate tasks, timelines, documentation, and dependencies to help initiatives move forward efficiently and deliver intended outcomes
- Identify inefficiencies and assess complex operational or technical issues impacting client experience, service delivery, or operational effectiveness
- Apply structured problem solving, root cause analysis, and process evaluation to recommend practical, scalable solutions
- Support the rollout and adoption of new processes, tools, and system changes by documenting procedures, clarifying functionality, and resolving implementation issues
- Partner cross-functionally with Technology, Operations, Legal, HR, and other internal teams to gather requirements, address gaps, and support initiative delivery
- Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives
- Build and maintain reporting to track project progress, operational performance, and client experience trends
- Surface insights, risks, and improvement opportunities, incorporating voice-of-the-client and frontline feedback into recommendations
- Manage multiple projects or issues with agility, precision, and expertise while navigating shifting priorities
Qualifications
- 4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles
- 3 to 5 years of experience supporting cross-functional initiatives involving technology, process changes, or new program launches
- 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance, project progress, or client experience indicators
- Strong analytical and problem-solving skills, including the ability to assess ambiguous issues, perform root cause analysis, and develop scalable solutions
- Working knowledge of project management fundamentals, including gathering requirements, building timelines, and managing risks and dependencies
- Strong technical aptitude and comfort working within systems, tools, and workflows
Skills
Experience
4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles; 3 to 5 years supporting cross-functional initiatives involving technology, process changes, or new program launches; 2 to 4 years developing or maintaining reporting and analysis to track operational performance and client experience indicators.
Education
No specific educational requirement stated; bachelor's degree in business administration, operations, or related discipline preferred but not mandated.
Workplace
The role is situated in San Francisco, California, USA.
Compensation
The base compensation for this position ranges from USD 102,510 to USD 114,570 per annum.
Benefits
Medical, dental, and vision coverage with fully covered disability and life insurance; competitive 401(k) with 4% match; FSA and HSA programs; Student Debt Retirement plan; PTO, flexibility, and protected leave; career development, training, tuition reimbursement; 30% merchandise discount, gratis product opportunities, flash sale discounts on LVMH brand products; free mental health and financial coaching resources via Modern Health and Financial Finesse; volunteer and donation matching.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Continuous Improvement Project Manager», «Client Services Operations Specialist», «Service Excellence Analyst», «Process Improvement Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.