Sephora Senior Program Manager, Supply Chain and Merchandising Systems

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead complex, multi-year business and technology transformations across supply chain, distribution, transportation, merchandising, and enterprise platforms.
• Own integrated planning, financial governance, dependency and risk management, operational readiness, executive reporting, and cross-functional execution.
• Design and use agent-assisted workflows to synthesize delivery information, maintain risks, actions, issues, and dependencies, identify schedule and financial variance, prepare decision briefs and executive reports, monitor commitments, and support scenario-based planning.
• Determine which activities can be delegated to agents, handled through deterministic automation, or must remain human-owned.
• Establish source controls, human approval points, output validation, auditability, and escalation practices for AI-assisted work; ensure its accuracy, confidentiality, traceability, and business outcomes.
• Develop the team’s ability to use agents responsibly and translate successful workflows into reusable PMO standards.
• Plan annual roadmaps, identify dependencies, and report portfolio status.
• Partner with IT Budget Governance to facilitate budget reporting and portfolio health, coordinating course corrections with Governance and Build teams as appropriate.
• Use AI-powered analytics, risk modeling, scenario planning, and automated reporting to improve portfolio visibility, resource allocation, and delivery outcomes.
• Mentor Program and Project Managers on PMO standards, delivery excellence, AI-first ways of working, and AI-assisted delivery management practices.
• Drive continuous process improvement through AI-enabled analysis, best-practice identification, workflow optimization, and governance automation.
• Manage strategic multi-year initiatives focused on Retail and Martech.
• Lead programs end to end, including planning, roadmap development, financial management, operational readiness, risk management, executive governance, and cross-functional execution.
• Partner with Retail, Martech, Product, Engineering, Architecture, and senior business leaders to manage dependencies, drive decisions, and deliver key program outcomes.
• Use AI-driven insights to identify risks, model delivery scenarios, optimize resources, improve forecasting accuracy, and develop executive recommendations.
• Drive adoption of AI-first program management methods, including AI-assisted planning, intelligent reporting, automated governance, and agentic delivery workflows.
• Define and monitor delivery, operational, financial, and transformation metrics; use AI to identify process improvements, productivity gains, cost optimization, and continuous enhancements across Sephora’s Supply Chain portfolio.
• Champion modern delivery frameworks, including Agentic SDLC practices, to evolve how strategic initiatives are planned, executed, measured, and communicated.

Qualifications

• At least 7 years of project or program management experience focused on supply chain, merchandising, and operational areas.
• At least 7 years of experience leading teams and managing multiple projects simultaneously.
• Knowledge of the software development life cycle, program management, and Agile practices.
• Excellent organizational and process-oriented skills.
• Track record of delivering large-scale projects and programs through execution, collaboration, risk management, process improvement, fiscal governance, and timely delivery.
• Strong communication, negotiation, and facilitation skills, with the ability to work across organizational levels.

Skills

Experience

At least 7 years of project or program management experience focused on supply chain, merchandising, and operational areas, and at least 7 years of experience leading teams and managing multiple projects simultaneously.

Compensation

The base compensation for this position ranges from USD 184,680 to USD 228,000 per annum.

Benefits

Eligible employees may receive bonuses. Benefits include medical, dental, and vision coverage; disability and life insurance; a 401(k) with a 4% match; FSA and HSA programs; a student debt retirement plan with eligible student loan payments earning the 401(k) match; PTO, flexibility, and protected leave; training, development, and tuition reimbursement; a 30% discount on merchandise and services, free products or gratis, and flash-sale discounts on LVMH brand products; free mental health and financial coaching through Modern Health and Financial Finesse, with 24/7 access; and volunteer and donation matching. Some benefits have eligibility requirements and may depend on job classification and length of employment.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.