Sephora Senior Manager, Store Operations Procedure
Join Sephora in Shanghai as a Senior Manager, Store Operations Procedure. Lead SOP development and ensure operational excellence in a dynamic, inclusive environment.
Overview
Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, the world's largest luxury goods conglomerate. Renowned for its innovative approach to beauty retail, Sephora offers a dynamic work environment that fosters creativity, diversity, and professional growth. As an employer, Sephora is committed to empowering its employees and promoting a culture of inclusivity and collaboration.
Role & Responsibilities
- Lead the development and continuous refinement of comprehensive Standard Operating Procedures (SOPs) for store operations, including design, customer experience, sales processes, and inventory management.
- Ensure alignment between corporate standards and store-level execution to maintain operational consistency and excellence.
- Collaborate with cross-functional teams to integrate frontline feedback into SOPs and align them with training and performance metrics.
- Design and implement a structured store audit program to ensure compliance with SOPs and document findings for corrective actions.
- Oversee the creation of engaging SOP training materials and support certification programs for store teams.
- Define and monitor key performance indicators (KPIs) for SOP compliance and leverage data to propose performance enhancements.
- Champion a culture of SOP discipline and ensure all activities adhere to company policies and regulations.
Qualifications
- Bachelor’s degree or higher in Business Administration, Retail Management, Industrial Engineering, or a related field.
- 8+ years of experience in retail operations, process standardization, or SOP management within a multi-unit retail or consumer brand environment.
- Proven track record in building and scaling SOP frameworks from concept to enterprise-wide rollout.
- Strong analytical, project management, and influencing skills.
- Deep understanding of end-to-end store operations, including design, staffing, service delivery, and compliance.
- Excellent written and verbal communication skills in English and local language.
Skills
Experience
8+ years in retail operations, process standardization, or SOP management, with at least 3 years in a leadership role.
Education
Bachelor’s degree or higher in Business Administration, Retail Management, Industrial Engineering, or a related field.
Workplace
The role is situated in Shanghai, Shanghai, China. There are currently 410 open positions in Shanghai on Cerulean, with 15 added recently. Within Shanghai, Cerulean currently features 436 open roles, including 16 recent additions. Across China, Cerulean lists 1.769 open roles — 30 of them newly added.
Benefits
Sephora offers a vibrant community that embraces authenticity and diversity, providing a culture of empowerment, learning, and growth. Employees have access to tools, space, and opportunities to innovate and lead, with work that brings fulfillment and makes a difference.
Culture
Sephora fosters a culture of empowerment, learning, and growth, where authenticity is embraced, and diversity fuels collective spirit. The company provides a supportive environment that encourages innovation and leadership, with a focus on making a meaningful impact.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.