Sephora Senior Manager, Store Digitalization

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead the regional strategy, rollout, adoption and optimization of in-store client experience tools across Southeast Asia, Oceania and franchise markets.
• Define the regional strategy for in-store digital tools in alignment with business priorities and customer experience.
• Gather, assess and prioritize market feedback, enhancement requests and opportunities to improve tool relevance, usability and impact.
• Shape the roadmap for new features, balancing business impact, client needs and implementation feasibility.
• Act as the regional business lead for store digitalization, aligning markets and functions on priorities, success metrics and execution approach.
• Represent SEAO in Sephora’s Global Digitalization and Omni-Channel communities, sharing regional performance, best practices and needs.
• Lead cross-functional coordination for tool and feature rollouts across markets, ensuring timely delivery, stakeholder alignment and launch readiness.
• Partner with Product and Technology teams to translate business priorities and market feedback into clear requirements and scalable solutions.
• Bridge regional, country and global teams to ensure local relevance while maintaining alignment with broader strategic priorities.
• Build partnerships across Retail, Marketing, Merchandising, Training, Technology, Data and Global teams to evolve tools in line with business objectives.
• Identify opportunities to integrate store digital tools into key commercial moments and brand activations to increase relevance and usage.
• Drive best-practice sharing across markets and establish scalable frameworks, toolkits and playbooks for consistent execution.
• Champion the role of store digital tools in enhancing Beauty Advisor effectiveness, client experience and cross-category selling.
• Define success metrics and performance frameworks for store digital tools with country Retail and Product teams.
• Monitor adoption, usage and commercial performance against KPIs, recommending improvements to effectiveness and scale impact.
• Translate data into actionable insights for regional and market stakeholders to support decision-making and prioritization.
• Use reporting and analysis to assess the contribution of store digital tools to retail performance, client engagement and strategic initiatives.

Qualifications

• Proven experience leading cross-functional, regional initiatives from strategy through execution in a fast-paced environment.
• Strong project and change leadership capabilities, with experience driving adoption of new tools, platforms or ways of working.
• Demonstrated ability to influence senior stakeholders and align diverse teams across markets, functions, and global and regional structures.
• Strong analytical skills, including interpreting performance data, identifying opportunities and translating insights into action.
• Excellent communication and stakeholder management skills, with the ability to operate effectively across all organizational levels.
• Familiarity with Agile ways of working and digital product development is an advantage.
• SQL or data extraction skills are a plus.

Skills

Experience

Minimum 10 years; 8 to 10 years driving digital transformation projects with commercial outcomes.

Benefits

Community and an inclusive culture; empowerment, learning and growth opportunities; fulfilling work.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.