Sephora Senior Manager, Loyalty, Promotions & Sampling
- Employment
- Contract
- Seniority
- Manager
- Compensation
- $126,000–141,000/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Sep 4, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Senior Manager, Loyalty, Promotions & Sampling at Sephora Canada (Toronto, ON). 15-month contract role leading Beauty Insider programs. CAD $126,000–$141,000 annually.
Role & Responsibilities
- Act as Beauty Insider expert and loyalty thought leader for Canada, utilizing data and insights to engage cross-functional teams in a highly matrixed organization
- Own the holistic Beauty Insider programming calendar, including leveraged and local promotions, sampling, and loyalty initiatives
- Lead end-to-end execution of loyalty partnerships and activations, ensuring seamless delivery from strategy through launch
- Analyze promotional performance to inform business decisions and build learning agendas that optimize and evolve programs
- Represent Canadian loyalty needs in technology projects, ensuring business input, visibility, and subject matter expertise
- Oversee sampling strategy and programs in partnership with Inventory, Logistics, Merchandising, E-commerce, and key teams
- Lead the Rewards Bazaar strategy through planning, forecasting, cross-functional influence, and partnership
- Stay connected to industry trends, loyalty programs, and client offerings to identify innovation opportunities
- Partner with Analytics to support forecasting and monthly budget reviews, providing promotional benchmarks and sales forecast inputs
- Develop reports, evaluate results, and share insights on monthly, quarterly, and annual cadences with recommendations
- Monitor project milestones and timelines, coordinating corrective actions and contingency plans
- Partner with Compliance to ensure all Canadian promotional campaigns meet legal and regulatory requirements
- Develop direct and indirect team members by setting clear goals, supporting career growth, and guiding project ownership for three or more direct reports
Qualifications
- 8+ years of relevant experience, with 3+ years managing a team
- Proven ability to lead complex, cross-functional programs
- Strong data analysis skills with proficiency in Excel, Smartsheet, PowerPoint, Tableau, and Adobe Analytics
- Strong technical skills across MS Office, Smartsheet, Tableau, SharePoint, Monday.com, and Ziflow
- Clear and effective written and verbal communication skills
- Exceptional organization skills and attention to detail
- Strong time management skills with ability to balance multiple priorities
- Positive, can-do mindset with hands-on approach
- Personable, flexible approach that adapts to changing business needs
- Passion for Sephora, beauty programs, clients, and marketing
- Comfort and confidence using digital and AI-enabled tools responsibly
Skills
Experience
8+ years of relevant experience, with a minimum of 3+ years in team management. Demonstrated success leading complex, cross-functional initiatives in retail, marketing, or loyalty programs. Proven expertise in promotional strategy, data-driven decision-making, and stakeholder engagement across matrixed organizations.
Education
Bachelor's degree or equivalent professional experience in marketing, business, or related field preferred.
Workplace
The role is situated in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 126,000 to CAD 141,000 per annum.
Benefits
30% discount on all Sephora merchandise and services, opportunities for gratis products, flash sale discounts on LVMH brands, medical, dental, vision, life and disability coverage, Well-Being@Sephora mental health, financial, physical and social well-being program, hybrid work schedule, vacation and flex days, maternity/paternity leave, training and development programs, volunteer and donation matching, Employee Assistance Program, 24/7 access to Dialogue mental health resources.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Loyalty Program Director», «Promotions & Customer Rewards Manager», «Senior Loyalty Specialist», «Beauty Insider Program Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.