Sephora Senior Manager, Corporate Communications

About Sephora

Sephora is a global beauty retailer and omnichannel ecosystem renowned for its curated assortment of prestige cosmetics, skincare and fragrance. Operating across the Asia Pacific region, Sephora combines physical flagships with digital innovation to deliver experiential retail. The brand sits within the LVMH group and is known for a fast-paced, trend-led culture that prizes inclusivity, creativity and commercial rigour.

Role & Responsibilities

• Define and execute the regional corporate communications strategy across Southeast Asia & Oceania, aligning leadership messaging with business priorities and global direction.
• Translate executive vision into a cohesive internal narrative and leadership communications program that unifies a multi-market, omni-channel retail organisation.
• Architect and scale an integrated, multi-platform communications ecosystem (internal and external) to elevate brand and retail leadership visibility.
• Lead employee engagement initiatives, partnering with HR to design and deliver town halls, webinars, video, intranet and email programs that drive culture and employee advocacy.
• Own regional CSR and sustainability communications, adapt global programs for local implementation and drive employee volunteerism and community impact.
• Lead reputation and crisis management: develop responses to media inquiries and incidents, coach market teams and handle high-stakes communications when required.
• Collaborate with cross-functional stakeholders (Marketing, Retail, Digital, Finance, Tech) to translate complex priorities into clear, consistent messaging.
• Establish KPIs and deliver regular, data-driven reporting on communications performance, media coverage and reputation metrics.
• Build, mentor and scale a high-energy communications team while managing budgets and agency relationships.

Qualifications

• Minimum 10 years of progressive senior corporate communications experience, including crisis and reputation management.
• Proven track record leading corporate/internal communications in a multi-market, matrix organisation — ideally within retail, consumer or beauty sectors.
• Strong regional knowledge of the Southeast Asia & Oceania media landscape and an established PR/media network across the markets.
• Demonstrated ability to craft executive narratives and lead leadership communications programmes.
• Excellent stakeholder management and influencing skills, with experience collaborating across HR, Marketing, Retail and Digital functions.
• Proven people leader with experience building high-performing, creative teams in a fast-paced environment.

Skills

Experience

At least 10 years of senior-level corporate communications experience, with demonstrated expertise across corporate narrative, crisis and reputation management; prior experience operating across Southeast Asia & Oceania or other multi-market APAC regions is strongly preferred.

Education

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing or a related discipline; a postgraduate qualification (e.g., MSc, MA, MBA) in communications or business is advantageous.

Workplace

Culture

Sephora fosters an inclusive, trend-led culture that values authenticity, diversity and continuous learning. As part of the LVMH family, the environment blends entrepreneurial retail energy with international standards of excellence and access to cross-market innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.