Sephora Senior Manager, AI & Digital Shopping

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Develop and execute strategy, roadmap, and prioritization for AI-powered shopping experiences across Sephora's website and mobile applications
• Drive continuous evolution of digital shopping experiences including guided discovery, product diagnostics, personalization, and decision-support tools
• Partner with Senior Director of AI Experiences to define the future vision for Sephora's AI-enabled digital shopping journey
• Evaluate emerging technologies and AI capabilities to identify opportunities that improve client experience and differentiate Sephora in the digital marketplace
• Collaborate closely with Product Management, Engineering, Analytics, UX, Digital Merchandising, Loyalty, Promotions, and Testing teams to translate business opportunities into scalable solutions
• Build business cases, define product requirements, and prioritize initiatives based on client needs, business impact, and technical feasibility
• Lead a test-and-learn culture by defining success metrics, partnering on experimentation strategies, analyzing results, and optimizing experiences through data-driven insights
• Influence build-versus-buy decisions by evaluating internal capabilities and third-party vendor solutions
• Manage external vendor relationships and ensure solutions align with Sephora's client experience standards and long-term strategy
• Monitor key performance indicators and use data to inform investment decisions and future enhancements
• Lead, coach, and develop direct reports while fostering a collaborative, high-performing, and curious team culture
• Build strong cross-functional relationships and influence stakeholders at all levels to drive alignment and execution

Qualifications

• 6+ years of experience in ecommerce, digital product management, digital strategy, marketing, or related field
• 1+ years of people management experience with demonstrated passion for coaching and developing talent
• Experience leading digital customer experiences or product initiatives, ideally within ecommerce or retail environments
• Strong understanding of AI-powered consumer experiences, personalization, recommendation engines, or emerging digital technologies
• Demonstrated ability to develop product strategies, roadmaps, and business cases that drive measurable business outcomes
• Excellent communication and stakeholder management skills with ability to influence across multiple organizational levels

Skills

Experience

6+ years of progressive experience in ecommerce, digital product management, digital strategy, marketing, or related disciplines. Minimum 1+ years of direct people management experience with a demonstrated track record of developing and coaching talent. Proven experience leading and scaling digital customer experiences or product initiatives, preferably within ecommerce or luxury retail environments.

Education

No specific formal education requirement stated; degree in business, computer science, engineering, or related field implied by experience level and role scope.

Workplace

Compensation

The base compensation for this position ranges from USD 130,000 to USD 174,000 per annum.

Benefits

Medical, dental, and vision coverage; fully covered disability and life insurance; competitive 401(k) with 4% match; FSA and HSA programs; Student Debt Retirement plan (student loan payments qualify toward 401(k) match); PTO and protected leave; flexible work arrangements; career development and training; tuition reimbursement; 30% merchandise discount; employee assistance programs including free mental health and financial coaching with 24/7 Modern Health and Financial Finesse access; volunteer and donation matching; gratis product opportunities and flash sale discounts on LVMH brand products.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.