Sephora Senior Beauty Advisor

Overview

Sephora, part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate, is a global leader in beauty retail, offering an unparalleled selection of cosmetics, skincare, and fragrance products. As an employer, Sephora is renowned for fostering a dynamic and inclusive work environment that encourages professional growth and innovation.

Role & Responsibilities

• Manage floor operations and supervise customer service quality to ensure an optimal shopping experience.
• Drive store KPIs and assist in achieving sales targets while motivating store employees.
• Handle customer complaints efficiently.
• Understand and achieve personal daily, weekly, and monthly sales goals and other KPIs such as exclusive brand sales, conversion rates, and average transaction value.
• Assist beauty advisors in providing consultation services and recommending suitable products.
• Oversee merchandise display management, ensuring product availability and cleanliness.
• Supervise inventory management, ensuring accuracy in stock counts and compliance with audit requirements.
• Check employee grooming, scheduling, and attendance.
• Create a comfortable shopping environment to ensure customer satisfaction.
• Ensure completion of store service indicators, including membership binding and beauty services.
• Act as floor manager, managing floor affairs, enhancing customer shopping experience, and promoting sales targets.
• Assist Store Manager and Assistant Store Manager in implementing daily sales strategies and motivating employees to achieve store KPIs.
• Maintain a clean and safe store environment.
• Assist store manager with external communications, including handling business visits and liaising with local authorities.
• Handle daily store emergencies to ensure normal operations.
• Perform tasks related to store operations as assigned by superiors or store manager.
• Participate in company or department-organized projects.
• Strictly adhere to company policies and procedures.

Qualifications

• Excellent communication and coordination skills with the ability to plan work effectively.
• Attention to detail and a strong focus on customer service.
• Potential for management and a spirit of teamwork, with a willingness to learn and share knowledge.
• Willingness to transfer between different stores within the same city as per operational needs.
• Punctual attendance according to shifts arranged by the store manager.
• Experience in store support is preferred.
• Completion of Sephora University basic management courses and exams, with further advancement in floor management courses.
• At least six months of experience in the EBA position before applying for the SBA position.
• No customer complaints or disciplinary warnings in the past six months.

Skills

Experience

At least six months of experience in a similar role within the beauty retail sector.

Education

Secondary school diploma or higher.

Workplace

Benefits

Opportunities for career advancement through internal promotions and training programs.

Culture

Sephora cultivates a vibrant and collaborative workplace culture that values diversity and creativity. Employees are encouraged to innovate and contribute to the brand's success while enjoying a supportive and inclusive environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.