Sephora Senior Beauty Advisor
Join Sephora in Baotou as a Senior Beauty Advisor, leading floor operations and enhancing customer experiences in a dynamic retail environment.
Overview
Sephora, a leader in global beauty retail, is part of the LVMH Moët Hennessy Louis Vuitton group, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty, Sephora offers a diverse range of products from classic and emerging brands, providing a dynamic and inclusive work environment.
Role & Responsibilities
- Manage floor operations and supervise customer service quality to ensure an optimal shopping experience.
- Drive store KPIs and assist in achieving sales targets while motivating store staff.
- Handle customer complaints and provide solutions to enhance customer satisfaction.
- Execute visual merchandising to maintain product displays and ensure cleanliness of testers.
- Oversee inventory management, including receiving, returns, stock transfers, and audits.
- Ensure adherence to store service standards, including membership binding and beauty services.
- Act as a floor manager, managing floor affairs and enhancing customer shopping experience.
- Assist store management in implementing daily sales strategies and motivating staff to meet KPIs.
- Maintain a clean and safe store environment and handle daily operational tasks.
Qualifications
- Excellent communication and coordination skills with a focus on customer service.
- Detail-oriented with potential for management and a spirit of teamwork.
- Willingness to relocate within the city as per operational needs.
- Punctuality and adherence to shift schedules as assigned by the store manager.
- Experience in store support is preferred.
- Completion of Sephora University basic management courses and exams.
Skills
Experience
At least 6 months of experience in a Beauty Advisor role, with a track record of meeting KPIs and no customer complaints in the past six months.
Education
Diploma or higher education.
Workplace
The role is situated in Baotou, Inner Mongolia, China. There are currently 2 open positions in Baotou on Cerulean. Within Inner Mongolia, Cerulean currently features 5 open roles. Across China, Cerulean lists 1.773 open roles — 30 of them newly added.
Culture
Sephora fosters a vibrant and inclusive workplace culture, encouraging creativity and innovation. Employees are empowered to express individuality and are supported in their career growth through comprehensive training programs.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.