Sephora Sales Supervisor

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Employment
Full-Time
Seniority
Supervisor
Posted
Jun 9, 2026

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora Sales Supervisor role in São Paulo, Brazil—lead retail operations, manage teams, and uphold beauty retail excellence at a premier shopping destination.

Role & Responsibilities

  • Lead and manage customer service delivery, team performance, and daily store operations for assigned section or department
  • Uphold Sephora's brand concepts and culture to ensure maximum profitability and policy compliance
  • Assume full store manager responsibilities during the manager's absence or as delegated
  • Provide clear, objective communication with customers and staff
  • Train and coach team members on product knowledge, including cosmetics application and beauty advisory
  • Operate point-of-sale systems as needed
  • Monitor team attendance, scheduling, and compliance with dress code and service standards
  • Drive sales results and merchandise performance against company objectives

Qualifications

  • Minimum 3 years of retail, services, or supervisory management experience
  • Secondary education (Ensino Médio) completed or equivalent; higher education desirable
  • Strong verbal communication and customer service orientation
  • Ability to apply and advise on cosmetic products
  • Knowledge of Microsoft Office suite desirable
  • Foreign language skills desirable

Skills

Customer service delivery Team management and leadership Point-of-sale operations Cosmetics product knowledge and application Critical analysis and logical reasoning Microsoft Office (desirable) Cash handling Conflict resolution

Experience

Minimum 3 years of supervisory or management experience in retail, services, or a related field; experience in the beauty industry is desirable.

Education

Secondary education (Ensino Médio) completed or equivalent required; higher education qualifications desirable.

Workplace

The successful candidate will be located in São Paulo, São Paulo, Brazil.

Benefits

Career development through personalized training and progression plans; opportunities to work with talented leaders and teams across LVMH's global beauty network; access to Sephora's learning and development programs.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Team Lead», «Floor Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.