Sephora Sales Supervisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support the store manager and directly manage customer service, processes, people and results, operations, and human resources functions for the assigned world or section.
• Ensure compliance with Sephora’s concepts and culture while maximizing profitability and adhering to company objectives and policies.
• Assume the store manager’s responsibilities in their absence or when delegated by the manager.
• Guide customer service and leadership standards on the store sales floor.
• Observe customers on the sales floor, monitor service interactions and service levels, identify opportunities for improvement, and take action.
• Monitor sales results daily, weekly, and monthly; communicate them to team members and actively drive follow-up actions.
• Help deliver sales and operating profit plans while controlling expenses.
• Develop strategies to grow the business in the assigned world by leveraging the customer loyalty program, events, product knowledge, and services.
• Use planning tools effectively to achieve operational and business results.
• Analyze sales trends, monitor competitors, and take appropriate action.
• Monitor and participate in programs to reduce merchandise shortages and losses.
• Contribute to and act with a focus on store profitability.
• Contribute to the selection of new employees and their development throughout their time at Sephora.
• Supervise and train advisors to develop their customer service skills and product knowledge.
• Continuously seek best practices to achieve satisfactory audit results.
• Perform cashier duties when needed.
• Conduct timely spot and cycle counts and keep inventory records up to date when needed.

Qualifications

• Excellent communication, customer focus, and customer service skills.
• Critical analysis and logical reasoning.
• Beauty experience preferred.
• Knowledge of Microsoft Office preferred.
• Completed secondary education or equivalent; a college degree is preferred.
• Knowledge of a foreign language preferred.
• Committed and proactive approach.
• Customer-focused.
• Ability to work as part of a team.
• Strong work ethic and values aligned with Sephora.
• Results- and action-oriented.
• Willingness to learn.

Skills

Experience

Retail, service, or supervisory management experience preferred.

Education

Completed secondary education or equivalent; a college degree is preferred.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.