Sephora Sales Supervisor

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Location
Brazil
└Mato Grosso do Sul
└Campo Grande
Employment
Full-Time
Seniority
Supervisor
Posted
Mar 30, 2026

About Sephora

Sephora is a global leader in prestige cosmetics and fragrances, renowned for its curated assortment, experiential retail format and strong brand partnerships. As part of the LVMH group, Sephora combines entrepreneurial retail energy with the resources of a leading luxury conglomerate, offering structured career paths across store operations, merchandising and brand management.

Sephora Sales Supervisor — Campo Grande, Brazil. Lead store operations, customer service and a sales team at Shopping Campo Grande.

Role & Responsibilities

  • Supervise customer service, sales processes, team performance and day-to-day operations within an assigned department or 'world' to achieve sales and service targets.
  • Support the store manager by implementing Sephora’s commercial concepts, culture and company policies to maximise profitability and compliance.
  • Assume the store manager’s responsibilities in their absence or when delegated, including staff deployment and decision-making on the shop floor.
  • Lead front-line HR duties for the assigned area — coach and develop staff, manage attendance and uphold performance standards.
  • Deliver an exemplary client experience: actively coach service standards, perform product demonstrations and apply cosmetic products when required.
  • Operate the cash register/POS when needed and ensure transactional accuracy and loss-prevention procedures.
  • Maintain visual merchandising, stock availability and adherence to dress code and brand presentation standards.

Qualifications

  • Minimum 3 years’ experience in retail supervision, team leadership or equivalent management role; experience in beauty/cosmetics is desirable.
  • High school diploma (required); tertiary education preferred.
  • Proven ability to communicate clearly with clients and colleagues and to provide consistent, reliable customer service.
  • Availability and schedule flexibility to meet retail hours and peak trading periods.
  • Basic proficiency with Microsoft Office (Office suite) is desirable; familiarity with POS systems advantageous.
  • Ability to apply cosmetic products and perform product demonstrations.

Skills

Customer service excellence Team leadership and coaching Sales supervision and target management Cosmetic product application / makeup demonstration Critical analysis and logical reasoning Microsoft Office Cash register / POS operation

Experience

At least 3 years of progressive experience in retail supervision, store operations or team management, ideally with direct experience in the beauty or luxury retail sector.

Education

High school diploma or equivalent required; university or post-secondary education in business, cosmetology or a related field is preferred.

Workplace

This position is based in Campo Grande, Mato Grosso do Sul, Brazil.

Culture

Sephora fosters a dynamic, client-focused retail culture that prizes creativity, inclusivity and continuous learning. As part of LVMH, the brand blends entrepreneurial retail practices with robust development opportunities and a commitment to diversity and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Boutique Supervisor», «Customer Experience Supervisor», «Store Floor Supervisor», «Team Leader — Sales», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.