Sephora Sales Supervisor

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support the Store Manager and directly manage customer service, processes, people and results, operations, and human resources functions for the assigned department or section.
• Ensure compliance with Sephora’s concepts and culture while maximizing profitability and meeting company objectives and policies.
• Assume the Store Manager’s responsibilities in their absence or when delegated.
• Guide customer service and leadership standards on the sales floor.
• Observe customers and monitor service interactions and service levels, identifying and acting on opportunities for improvement.
• Monitor sales results daily, weekly, and monthly; communicate them to the team and actively contribute to actions taken.
• Help meet sales and operating profit plans while controlling expenses.
• Develop strategies to grow the assigned department’s business, leveraging customer loyalty programs, events, product knowledge, and services.
• Use planning tools effectively to achieve operational and business results.
• Analyze sales trends, monitor competitors, and take appropriate action.
• Monitor and participate in programs to reduce merchandise shortages and losses.
• Contribute to store profitability.
• Contribute to the selection of new employees and their development throughout their time at Sephora.
• Supervise and train advisors to develop customer service skills and product knowledge.
• Pursue best practices to achieve satisfactory audit results.
• Perform cashier duties when needed.
• Conduct timely spot and cycle counts and keep inventory records up to date when needed.

Qualifications

• Excellent communication, customer focus, and customer service skills.
• Critical analysis and logical reasoning.
• Beauty experience is preferred.
• Knowledge of Microsoft Office is preferred.
• Completed secondary education or equivalent; a university degree is preferred.
• Knowledge of a foreign language is preferred.
• Committed and proactive approach.
• Customer-focused.
• Teamwork.
• Professional ethics and values aligned with Sephora.
• Results- and action-oriented.
• Willingness to learn.

Skills

Experience

Minimum 3 years; retail, services, or supervisory management experience is preferred.

Education

Completed secondary education or equivalent; a university degree is preferred.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.