- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 12, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Sales Consultant for an affirmative-action role for Black applicants at Shopping Bourbon in São Paulo. The role is full-time with an indefinite-term contract and covers customer service, product recommendations, store presentation and operations, inventory, security and training.
Role & Responsibilities
- Welcome customers enthusiastically and provide friendly, expert service.
- Identify customer needs through effective consultation and recommend suitable products.
- Share product knowledge with customers and provide services as needed.
- Contribute productively and positively to the store team; respect colleagues and help maintain a pleasant, organised workplace.
- Identify opportunities to improve the store and suggest possible solutions.
- Develop specialist knowledge in the assigned area and follow market trends.
- Maintain Sephora’s product, service and event presentation concepts, as well as store cleanliness, maintenance and organisation standards.
- Follow Sephora policies and procedures and uphold the LVMH Code of Ethics and Conduct.
- Strive to be a point of reference in the assigned area.
- Participate in inventory control and quality checks, complete delegated tasks promptly and accurately, and maintain store security standards.
- Monitor competitors and stay informed about store events.
- Participate in merchandise shortage and loss-reduction programmes; help reduce company expenses without compromising service or presentation standards.
- Perform cashier functions when assigned and qualified; maintain the confidentiality of information.
- Complete all My Sephora Learning training, seek additional training when needed and help train new consultants.
- Provide consistent, reliable customer service; communicate clearly with customers and colleagues; operate the point of sale when qualified; handle and apply products to customers; remain available and flexible; and comply with the dress code.
Qualifications
- Retail experience preferred.
- Beauty experience preferred.
- Customer service, communication and organisational skills.
- Logical reasoning.
- High school education or equivalent.
- Knowledge of a foreign language preferred.
- Committed and proactive approach.
- Customer-focused, collaborative and results- and action-oriented, with strong work ethics and values aligned with Sephora and a willingness to learn.
Skills
Experience
Retail experience preferred; beauty experience preferred.
Education
High school education or equivalent.
Workplace
The successful candidate will be located in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Benefits
Training and development, including personalised career plans.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.