Sephora Sales Consultant

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Greet and enthusiastically assist all customers entering the store.
• Provide friendly, knowledgeable customer service.
• Identify customer needs through effective questioning and recommend suitable products.
• Share product knowledge with customers.
• Contribute as a productive, motivated member of the store team.
• Identify opportunities for improvement in the store and suggest potential solutions.
• Recognize and respect colleagues’ work.
• Contribute to a pleasant, organized work environment.
• Perform services as needed.
• Develop specialist knowledge in the assigned area.
• Keep up with market trends and competitor activity.
• Follow the LVMH Group code of ethics and conduct.
• Maintain Sephora product, service, and event presentation concepts at all times.
• Maintain store cleanliness, maintenance, and organization standards.
• Follow Sephora policies and procedures.
• Strive to become a reference in the assigned area.
• Participate in inventory control and quality.
• Complete delegated tasks promptly and accurately.
• Maintain store security standards.
• Stay informed about special store events.
• Participate in merchandise shortage and loss-reduction programmes.
• Help reduce company expenses without compromising service or presentation standards.
• Assigned consultants must know cashier functions.
• Maintain information confidentiality.
• Complete all My Sephora Learning training.
• Seek additional training proactively when needed.
• Assist in training new consultants.

Qualifications

• Retail experience preferred.
• Beauty experience preferred.
• Customer service, communication, and organizational skills.
• Logical reasoning.
• High school education or equivalent.
• Knowledge of a foreign language preferred.
• Ability to communicate clearly with customers and employees verbally.
• Ability to operate the point of sale if qualified.
• Ability to handle and apply products to customers.
• Availability and flexibility.
• Willingness to comply with the dress code.
• Consistent and reliable customer service.
• Committed and proactive approach.
• Customer focus.
• Ability to work as part of a team.
• Strong work ethic and values aligned with Sephora.
• Results- and action-oriented approach.
• Willingness to learn.

Skills

Education

High school education or equivalent.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.