Sephora Sales Consultant

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Welcome and enthusiastically assist all customers entering the store.
• Provide friendly, expert customer service; identify customer needs through effective questioning and recommend suitable products.
• Share product knowledge with customers and pursue specialist knowledge in the assigned area.
• Contribute as a productive, motivated store team member; recognize and respect colleagues’ work and help maintain a pleasant, organized working environment.
• Identify opportunities to improve the store and suggest potential solutions; perform services as needed.
• Stay informed about market trends and competitor activity, and remain aware of store events.
• Maintain Sephora’s standards for product, service and event presentation, as well as store cleanliness, maintenance and organization.
• Execute Sephora policies and procedures, strive to be a reference in the assigned area, and complete delegated tasks promptly and accurately.
• Participate in inventory control and quality, loss-prevention programs, and efforts to reduce company expenses without compromising service or presentation standards.
• Maintain store security standards and the confidentiality of information; follow the LVMH Group code of ethics and conduct.
• Consultants assigned to the role are expected to know cashier functions; operate the point of sale when qualified.
• Complete all My Sephora Learning training, seek additional training when needed, and assist in training new consultants.

Qualifications

• Retail experience preferred.
• Beauty experience preferred.
• High school diploma or equivalent.
• Foreign-language knowledge preferred.
• Able to communicate clearly with customers and colleagues.
• Able to operate the point of sale when qualified.
• Able to handle and apply products to customers.
• Availability and flexibility.
• Adherence to the dress code.
• Consistent, reliable customer service.
• Committed, proactive, customer-focused and results-oriented, with teamwork skills, work ethic aligned with Sephora’s values, and willingness to learn.
• Logical reasoning.

Skills

Experience

Minimum 3 years; retail and beauty experience preferred.

Education

High school diploma or equivalent.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.