Sephora Sales Associate

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora is hiring a full-time Sales Associate in São Paulo on an unlimited-term contract. The role delivers expert beauty advice and customer service while supporting store presentation, operations, inventory, training and security.

Role & Responsibilities

• Welcome and enthusiastically assist every customer entering the store.
• Provide courteous, expert customer service; identify customer needs through effective questioning and recommend suitable products.
• Share product knowledge with customers and pursue specialist knowledge in the assigned area.
• Contribute as a productive, motivated team member; recognize and respect colleagues’ work; help maintain a pleasant, organised workplace.
• Identify opportunities to improve the store and suggest possible solutions.
• Perform services as needed and keep abreast of market trends and competitors’ activities, as well as special store events.
• Maintain Sephora’s product, service and event presentation concepts, along with store cleanliness, maintenance and organisation standards.
• Follow Sephora’s policies and procedures and the LVMH Group code of ethics and conduct; maintain store security standards and confidentiality of information.
• Strive to be a point of reference in the assigned area; participate in inventory control and quality, and in programmes to reduce merchandise shortages and loss.
• Complete delegated tasks promptly and accurately; help reduce company expenses without compromising service or presentation standards.
• Designated consultants must know cashier functions; operate the point of sale when authorised.
• Complete all My Sephora Learning training, actively seek additional training when needed, and assist in training new consultants.
• Handle and apply products to customers while providing consistent, reliable service.

Qualifications

• Retail experience preferred; beauty experience preferred.
• Secondary education or equivalent.
• Foreign-language knowledge preferred.
• Able to communicate clearly with customers and employees.
• Able to operate the point of sale when authorised.
• Availability and flexibility; compliance with the dress code.
• Committed, proactive profile with customer focus, teamwork, work ethic aligned with Sephora’s values, results and action orientation, and willingness to learn.

Skills

Experience

Minimum 3 years; retail and beauty experience preferred.

Education

Secondary education or equivalent.

Workplace

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.