Sephora Sales and Service Leader
- Location
- Whitehall Pennsylvania USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader for its Lehigh Valley Mall location to drive store performance and inspire team excellence. This full-time hourly role involves coaching team members, elevating client experiences, executing daily operations, and fostering an inclusive, high-performing environment. The successful candidate will combine leadership acumen with a client-first mindset to achieve sales goals and maintain Sephora's service standards.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales targets
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Support onboarding and continuous learning in service excellence, loyalty programs, and brand initiatives
- Assist with inventory management, visual merchandising, and store standards maintenance
- Foster a culture of inclusivity and teamwork where all employees feel empowered
- Execute flexible scheduling and maintain reliability during peak retail operations
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Physically able to lift and carry up to 50 pounds
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment; ability to coach and inspire teams and demonstrate strong sales and client service acumen.
Workplace
The role is situated in Whitehall, Pennsylvania, USA — conveniently close to Philadelphia.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits available based on eligibility; inclusive workplace culture.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Leader», «Client Service Manager», «Retail Team Lead», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.