Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 19, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Sales and Service Leader in Westlake, OH. Full-time retail leadership role, $24–$27.50/hr.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales targets
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate overall team performance and capability
- Support employee onboarding and continuous learning in service excellence, loyalty programs, and product expertise
- Execute daily operational tasks including inventory management, visual merchandising, and store standard maintenance
- Foster a culture of inclusivity and openness where team members feel valued and empowered
- Uphold Sephora brand standards and company policies to ensure a safe and enjoyable shopping experience
- Meet scheduled shift requirements and maintain availability during peak retail operations, including evenings, weekends, and holidays
Qualifications
- Minimum 2 years of proven leadership experience in retail, hospitality, or service environments
- Demonstrated ability to coach and inspire teams to achieve performance goals
- Strong sales and client service capabilities
- Excellent verbal and interpersonal communication skills
- Comfortable operating in fast-paced, dynamic retail environments
- Quick learner with ability to rapidly absorb and communicate product knowledge
- Physical ability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 3 years of progressive leadership experience in retail, hospitality, or client-facing service environments, with proven ability to coach teams and drive sales performance.
Education
High school diploma or equivalent required; further retail management or beauty industry certification preferred but not required.
Workplace
This position is based in Westlake, Ohio, USA, within easy reach of Cleveland.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives; access to beauty industry education and product expertise development.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Operations Supervisor», «Beauty Service Manager», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.