Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 13, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora hiring Sales and Service Leader in Washington DC. Lead retail team, inspire excellence, $28–$32/hr. Full-time, Georgetown store.
Role & Responsibilities
- Lead, coach, and empower team members to deliver exceptional client service and achieve sales targets
- Drive store performance through strong client engagement, expert product knowledge, and personalized product recommendations
- Provide ongoing feedback and development to team members, supporting their growth and performance elevation
- Support onboarding and continuous training in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily operations including inventory management, visual merchandising, and store standards maintenance
- Foster an inclusive, open workplace culture where team members feel empowered and valued
- Uphold Sephora brand standards and company policies to ensure a safe and enjoyable shopping experience
- Meet flexible scheduling requirements during peak retail operations, including nights, weekends, and holidays
Qualifications
- Minimum 2–3 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach, inspire, and develop teams to achieve performance goals
- Strong sales and client service skills with demonstrated results
- Excellent verbal and interpersonal communication abilities
- Comfort working in a fast-paced, dynamic retail environment
- Quick learner capable of rapidly absorbing and sharing product knowledge and training
- Physical ability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 3 years of progressive leadership experience in retail, hospitality, or customer-facing service environments, with demonstrated success coaching and inspiring team members to achieve sales and service objectives.
Education
High school diploma or general education diploma (GED); additional retail management certification or beauty industry training preferred but not required.
Workplace
This position is based in Washington, District of Columbia, USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (based on eligibility); inclusive and supportive workplace culture.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Team Lead - Sales and Service», «Retail Sales Leader», «Beauty Service Supervisor», «Store Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.