Sephora Sales and Service Leader
- Location
- Walnut CreekCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 26, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader role in Walnut Creek, CA. Lead retail teams, drive beauty sales, and inspire client experiences in a full-time position ($28–$32.20/hr).
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and collaboration
- Drive overall store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate team performance and support continuous learning in service excellence and product expertise
- Support onboarding and training initiatives across loyalty programs, product knowledge, and brand initiatives
- Execute daily operational duties including inventory management, visual merchandising, and upholding store standards
- Foster a culture of openness and inclusivity where all team members feel empowered and valued
- Maintain compliance with company policies and ensure a safe, enjoyable shopping experience for all clients
Qualifications
- Minimum 2 years of leadership experience in a retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills
- Excellent communication and interpersonal abilities
- Comfortable working in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing product knowledge and training
- Physically able to lift and carry up to 50 pounds
- Must meet required minimum weekly shifts and be available during peak retail operations including nights, weekends, and holidays
- Reliable punctuality and consistent attendance
Skills
Experience
Minimum 2–3 years of demonstrated leadership experience in a retail, hospitality, or comparable service environment, with a proven track record of coaching and motivating teams to achieve sales and service objectives.
Education
High school diploma or equivalent required; additional retail or beauty industry training is a plus.
Workplace
This position is based in Walnut Creek, California, USA, within easy reach of San Francisco.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive and supportive workplace culture emphasizing belonging and celebration of diversity.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Service Leader», «Sales Operations Leader», «Retail Team Lead», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.