Sephora Sales and Service Leader
- Location
- ValenciaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader, Valencia, CA – Full-time hourly retail leadership role overseeing store operations and team development.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales objectives
- Drive overall store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback, coaching, and professional development to elevate team capabilities and performance
- Support employee onboarding and continuous training in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily store operations including inventory management, visual merchandising, and maintenance of Sephora standards
- Foster an inclusive and collaborative team culture where all members feel valued and empowered
- Ensure compliance with company policies and procedures while maintaining a safe and enjoyable customer shopping experience
- Manage flexible scheduling and demonstrate consistent attendance during peak retail operations
Qualifications
- Minimum 2–3 years of demonstrated leadership experience in retail, hospitality, or service environments
- Proven ability to coach, inspire, and develop team members to achieve performance goals
- Strong sales acumen and exceptional client service skills
- Excellent verbal and written communication with strong interpersonal abilities
- Ability to thrive in a fast-paced, dynamic retail environment
- Quick learner capable of rapidly absorbing and communicating product knowledge and training content
- Physical capability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 3 years of progressive leadership experience in retail, hospitality, or customer service environments. Proven track record of successfully coaching and inspiring teams to exceed sales targets and deliver exceptional client experiences. Demonstrated expertise in managing daily store operations and maintaining high service standards in fast-paced settings.
Education
High school diploma or equivalent required. Additional retail management training or certification is preferred.
Workplace
This position is based in Valencia, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits package available based on eligibility; inclusion and belonging initiatives; meaningful rewards program.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Manager», «Retail Operations Leader», «Store Leadership Associate», «Beauty Services Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.