Sephora Sales & Service Leader
- Location
- UncasvilleConnecticutUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 27, 2026
About Sephora
Sephora is a leading global beauty retailer and a member of the LVMH group, recognised for its curated assortment of prestige cosmetics, fragrance and skincare and for experiential, service-driven stores that prioritise discovery and education. As an employer, Sephora emphasises retail excellence, professional development, and inclusive client-facing environments.
Sephora seeks a Sales & Service Leader in Uncasville, CT to lead store teams and drive sales. $24–$27.50/hr.
Role & Responsibilities
- Lead by example to inspire and motivate the store team, modelling exceptional client service and sales behaviours.
- Coach, develop and deliver regular feedback to elevate individual and team performance against sales and service KPIs.
- Drive client engagement and conversion through personalised consultations, expert product knowledge and loyalty program activation.
- Support recruitment, onboarding and continuous learning initiatives to maintain high standards of product expertise and service.
- Oversee daily store operations including inventory control, visual merchandising, loss prevention and upkeep of store standards.
- Foster an inclusive, collaborative team culture where diverse perspectives are respected and accountability is clear.
- Ensure adherence to company policies and safety standards while maintaining a positive shopping experience for clients.
- Maintain flexible availability to cover peak retail periods (nights, weekends and holidays) and meet required weekly hours.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a client-service environment; at least 3 years of total retail/hospitality experience preferred.
- Proven track record of coaching teams to achieve sales targets and delivering excellent client service.
- Strong interpersonal and communication skills, with the ability to influence and develop others.
- Comfortable working in a fast-paced, dynamic retail environment and rapidly absorbing product knowledge.
- Physically able to lift and carry up to 50 pounds and perform typical retail duties for a full shift.
- Availability for a full-time schedule (30–40 hours/week) including evenings, weekends and holidays; reliable attendance and punctuality required.
Skills
Experience
Demonstrable experience leading front-line retail or hospitality teams with a record of meeting sales goals and delivering high-quality client experiences; minimum two years in a leadership capacity and broader retail experience preferred.
Workplace
This position is based in Uncasville, Connecticut, USA, within easy reach of Hartford.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility applies).
Culture
Sephora cultivates a fast-paced, beauty-centric workplace focused on client education, creativity and inclusion. The company prioritises ongoing learning and internal mobility, encouraging collaborative teams and diverse perspectives across store operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Leader», «Beauty Team Lead», «Retail Sales Supervisor», «Store Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.