Sephora Sales and Service Leader

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Location
USA
└Connecticut
└Uncasville
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Selective Retailing & Department Stores
Posted
Apr 5, 2026

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group. The brand is known for a broad assortment of cosmetics, skincare and fragrance, a strong omnichannel presence and a culture that emphasizes product expertise, client experience and talent development across its network of company-operated stores.

Sephora (Mohegan Sun, Uncasville, CT) seeks a full-time Sales and Service Leader — hourly $24–$31/hr to lead store teams and client experience.

Role & Responsibilities

  • Lead and inspire the store team through coaching, hands-on example and performance feedback to deliver exceptional client service and exceed sales goals.
  • Drive sales performance by cultivating strong client engagement, delivering tailored product recommendations and maximizing loyalty program participation.
  • Coach for growth: identify development opportunities, support onboarding and provide ongoing training in service excellence, product knowledge and brand initiatives.
  • Oversee daily store operations including inventory control, visual merchandising, loss-prevention and maintaining company store standards.
  • Create an inclusive team environment that supports collaboration, punctuality and reliable coverage for peak retail hours (nights, weekends, holidays).
  • Ensure adherence to company policies and safety standards to provide a safe and enjoyable shopping experience.

Qualifications

  • Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
  • Proven history of coaching and developing teams to achieve sales and service objectives.
  • Strong verbal communication and interpersonal skills; able to present product information clearly and build rapport with clients.
  • Comfortable working in a fast-paced, dynamic retail environment with flexible availability for peak hours.
  • Physically able to lift and carry up to 50 pounds.

Skills

Team leadership Coaching and development Client engagement and clienteling Sales performance management Product knowledge and in-store training Visual merchandising Inventory management Scheduling and labor management Excellent verbal communication Ability to lift up to 50 pounds

Experience

Minimum 2 years of leadership experience in retail, hospitality, or service environments; demonstrated track record of driving sales and coaching teams to meet targets.

Education

High school diploma or equivalent required; post-secondary coursework in business, retail management or related fields preferred.

Workplace

This position is based in Uncasville, Connecticut, USA, within easy reach of Hartford.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Culture

Sephora fosters an energetic, product-driven retail culture that values diversity, inclusion and continuous development. The brand emphasizes hands-on coaching, a client-first mindset and collaborative team environments within a fast-paced omnichannel business.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Retail Sales Supervisor», «Beauty Team Lead», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.