Sephora Sales and Service Leader
- Location
- Thousand Oaks California USA
- Address
- 338 W. Hillcrest Drive, Thousand Oaks, CA 91360 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–29.90/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 8, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a full-time, permanent Sales and Service Leader in Thousand Oaks, California, for 30–40 hours per week. The role leads and coaches store teams, drives sales and client service, supports training and daily operations, and maintains an inclusive shopping environment.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals.
- Drive store performance through client engagement, expert product knowledge, and personalized recommendations.
- Coach team members with ongoing feedback and development to elevate performance.
- Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
- Assist with inventory, visual merchandising, and maintaining store standards.
- Promote an inclusive culture where everyone feels empowered.
- Uphold company policies and help create a safe and enjoyable shopping experience.
Qualifications
- At least 2 years of leadership experience in retail, hospitality, or a service environment; 3 years minimum.
- Proven ability to coach and inspire teams to achieve goals.
- Strong sales and client service skills.
- Excellent communication and interpersonal skills.
- Comfortable working in a fast-paced, dynamic environment.
- Quick learner with the ability to absorb and share product knowledge and training.
- Physically able to lift and carry up to 50 pounds.
- Available for the required minimum number of weekly shifts and hours: 30–40 hours per week.
- Available during peak retail operations, including nights, weekends, and holidays.
- Punctual with consistent attendance.
Skills
Experience
At least 2 years of leadership experience in retail, hospitality, or a service environment; 3 years minimum.
Workplace
The role is situated in Thousand Oaks, California, USA — conveniently close to Los Angeles.
Compensation
The base compensation for this position ranges from USD 26 to USD 29.90 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits, subject to eligibility.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Supervisor», «Client Experience Supervisor», «Sales Team Leader», «Retail Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.