Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 29, 2026
About Sephora
Sephora is a global beauty retailer and part of the LVMH group, known for an extensive assortment of cosmetics, skincare, fragrance and wellness brands. As an employer, Sephora emphasizes education, inclusivity and career progression within a fast-paced retail environment that blends product expertise with experiential client service.
Sephora (Sawgrass Mills, Sunrise, FL) seeks a Sales and Service Leader — full-time, hourly $24.00–$27.50, to lead the retail team and elevate client experiences.
Role & Responsibilities
- Lead and inspire the store team by modeling exceptional client service and driving a client-first culture.
- Coach, develop and provide ongoing feedback to associates to elevate performance and support career progression.
- Drive sales performance through active client engagement, personalised recommendations and expert product knowledge.
- Oversee daily store operations, including inventory management, visual merchandising and maintaining house standards.
- Support onboarding and continuous learning initiatives, including training on service excellence and loyalty programmes.
- Manage flexible scheduling and ensure reliable attendance to cover peak retail periods (nights, weekends, holidays).
- Uphold company policies to ensure a safe, compliant and enjoyable shopping environment for clients and colleagues.
Qualifications
- Minimum of 3 years of progressive retail, hospitality, or service experience, with at least 2 years in a leadership or supervisory role.
- Proven ability to coach and motivate teams to meet sales and service targets.
- Excellent verbal communication and interpersonal skills; comfortable delivering product education and feedback.
- Demonstrated track record of strong client service and sales results in a fast-paced environment.
- Physically able to lift and carry up to 50 pounds and to work standing for extended periods.
- Availability for full-time hours (30–40 hrs/week) including nights, weekends and holiday shifts.
Skills
Experience
Three or more years of progressive experience in retail, hospitality or service environments, including a minimum of two years in a supervisory or leadership capacity responsible for coaching staff and driving sales.
Education
High school diploma or equivalent required; post-secondary study in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in Sunrise, Florida, USA, with easy access to Miami.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility.
Culture
Sephora cultivates a beauty-focused, inclusive workplace that prioritises learning and employee development. The culture is fast-paced and collaborative, where product expertise and client experience are central to everyday work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Team Lead», «Client Experience Leader», «Retail Sales Supervisor», «Store Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.