Sephora Sales and Service Leader

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Location
USA
└Illinois
└South Barrington
Employment
Full-Time
Seniority
Supervisor
Compensation
$26–34/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 4, 2026

About Sephora

Sephora is a global beauty retailer renowned for its curated portfolio of prestige cosmetics, skincare, fragrance and wellness brands. Operating as a leader in experiential retail, Sephora emphasizes product discovery, expert client service and immersive in-store experiences. The company is part of the LVMH group and is known for its strong retail training programs, inclusive culture and commitment to innovation in beauty retail.

Sephora in South Barrington, IL seeks a Sales and Service Leader (full-time) — hourly $26–$34/hr to lead store team and elevate client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and sales behaviours.
  • Coach, mentor and provide constructive feedback to drive individual and collective performance.
  • Deliver outstanding client engagement through product expertise and personalized recommendations.
  • Support onboarding and continuous learning in service excellence, loyalty programmes and brand initiatives.
  • Assist with daily store operations including inventory management, visual merchandising and maintaining store standards.
  • Ensure a safe, inclusive and welcoming shopping environment in line with company policies.
  • Maintain reliable attendance and meet required minimum weekly shifts (full-time: 30–40 hrs/week), including nights, weekends and holidays.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a service environment; 3+ years preferred.
  • Proven ability to coach and develop team members to achieve sales and service goals.
  • Demonstrated sales acumen with strong client service and relationship-building skills.
  • Excellent verbal communication and interpersonal skills.
  • Comfortable working in a fast-paced, dynamic retail environment and able to quickly learn and share product knowledge.
  • Physically able to lift and carry up to 50 pounds.
  • Punctual, dependable, and available to work peak retail hours (including nights, weekends and holidays).

Experience

Minimum 2 years of leadership experience in retail, hospitality or a customer-service environment; 3+ years preferred. Demonstrated track record of coaching teams, meeting sales targets and delivering superior client experiences.

Workplace

This position is based in South Barrington, Illinois, USA, within easy reach of Chicago.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Culture

Sephora cultivates an energetic, beauty-forward workplace that prizes diversity, inclusivity and continuous learning. The environment is fast-paced and collaborative, with strong emphasis on coaching, professional development and delivering best-in-class client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Supervisor», «Beauty Sales Supervisor», «Retail Team Lead», «Store Shift Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.