Sephora Sales and Service Leader

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Location
Employment Full-Time
Seniority Mid-Level
Posted Feb 3, 2026

Join Sephora in Somerville as a Sales and Service Leader. Lead a dynamic team, drive store success, and enjoy comprehensive benefits in a vibrant and inclusive environment.

Overview

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive environment where creativity and diversity are celebrated, providing employees with opportunities for growth and development in the beauty sector.

Role & Responsibilities

  • Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations.
  • Provide ongoing feedback and development to elevate team performance.
  • Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • Assist with inventory management, visual merchandising, and maintaining store standards.
  • Promote a culture of inclusivity and teamwork.
  • Ensure adherence to company policies and create a safe shopping experience.

Qualifications

  • Minimum 2 years of leadership experience in a retail, hospitality, or service environment.
  • Proven ability to coach and inspire teams to achieve goals.
  • Strong sales and client service skills.

Skills

Excellent communication and interpersonal skills. Comfortable in a fast-paced and dynamic environment. Quick learner with the ability to absorb and share product knowledge and training. Physically able to lift and carry up to 50 pounds.

Experience

Minimum 2 years of leadership experience in a retail, hospitality, or service environment.

Workplace

This position is based in Somerville, Massachusetts, USA, within easy reach of Boston. The broader Massachusetts area accounts for 58 active listings on Cerulean, 6 of which are new. In USA as a whole, Cerulean currently features 3.345 open positions, with 1242 posted this week.

Compensation

$28.00 - $36.00 per hour, dependent on qualifications and experience.

Benefits

Sephora offers comprehensive healthcare and wellbeing benefits, flexible scheduling, and a commitment to inclusion and belonging.

Culture

Sephora fosters a vibrant and inclusive culture where diversity is celebrated, and every individual's uniqueness is honored. The company is dedicated to creating a supportive environment that encourages personal and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.