Sephora Sales and Service Leader

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Location
Employment Full-Time
Seniority Manager
Compensation $28–34.30/hour
Posted Mar 20, 2026

Sephora seeks a Sales and Service Leader in Sherman Oaks, CA to lead store teams, drive sales and deliver exceptional client experiences.

Overview

Sephora is a leading global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand combines an entrepreneurial retail culture with rigorous standards for client experience, diversity and innovation across omnichannel operations.

Role & Responsibilities

  • Lead and inspire store team members by modelling exceptional client service and a client-first mindset.
  • Coach, develop and provide ongoing feedback to associates to elevate individual and team performance and achieve sales targets.
  • Drive sales through expert product knowledge, personalized recommendations and proactive client engagement.
  • Oversee daily store operations including inventory tasks, visual merchandising, adherence to store standards and execution of brand initiatives.
  • Support onboarding and continuous learning focused on service excellence, loyalty programs and product training.
  • Foster an inclusive, collaborative culture that prioritizes safety, respect and a positive shopping experience.
  • Maintain reliable scheduling and availability during peak retail hours (nights, weekends, holidays).

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a customer-service environment.
  • Proven ability to coach and develop teams to meet or exceed sales and service goals.
  • Strong client service orientation with demonstrable sales performance.
  • Excellent verbal communication and interpersonal skills.
  • Comfortable working in a fast-paced, dynamic retail environment and a quick learner of product knowledge and initiatives.
  • Physically able to lift and carry up to 50 pounds.
  • Availability for full-time scheduling (30–40 hours per week), including nights, weekends and holidays.

Skills

Team coaching and leadership Client engagement and consultative selling Product knowledge and beauty consultation Visual merchandising Inventory management Loyalty program execution

Experience

Minimum 3 years of leadership experience in retail, hospitality or service environments with a proven track record of coaching teams and driving sales results.

Workplace

This position is based in Sherman Oaks, California, USA. The broader California area accounts for 394 active listings on Cerulean, 29 of which are new. In USA as a whole, Cerulean currently features 3.532 open positions, with 168 posted this week.

Compensation

The base compensation for this position ranges from USD 28 to USD 34.30 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, beauty-centric workplace that values creativity, inclusivity and continuous learning. As part of the LVMH portfolio, the brand blends entrepreneurial retail energy with rigorous professional development and a commitment to diverse, client-focused teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Client Experience Lead», «Beauty Sales Supervisor», «Store Operations Lead», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.