Sephora Sales and Service Leader

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Location
USA
└Tennessee
└Sevierville
Employment
Full-Time
Seniority
Manager
Compensation
$22–29/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 4, 2026

About Sephora

Sephora is a global beauty retailer renowned for its curated assortment of cosmetics, skincare and fragrance brands. Operating as part of the LVMH group, Sephora combines fast-paced retail operations with brand partnerships and extensive client education programs, offering career pathways across store leadership, merchandising and merchandising-adjacent functions.

Sephora Sevierville, TN is hiring a Sales and Service Leader — full‑time hourly role ($22–$29/hr) leading store performance and client experience.

Role & Responsibilities

  • Lead and inspire the store team through visible leadership, modelling exceptional client service and selling behaviors.
  • Drive sales performance by cultivating client engagement, delivering personalised product recommendations and meeting store KPIs.
  • Coach, develop and provide continuous feedback to team members to elevate capability, product expertise and service standards.
  • Oversee onboarding, training and execution of loyalty-program enrolment and brand initiatives to ensure consistent client experiences.
  • Manage daily store operations including inventory tasks, visual merchandising standards and compliance with company policies.
  • Create and sustain an inclusive, collaborative environment that promotes accountability, punctuality and teamwork.
  • Support scheduling requirements and ensure reliable coverage during peak retail periods (nights, weekends, holidays).

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a customer‑facing service environment (3+ years preferred).
  • Proven track record of coaching teams to achieve sales goals and maintain high client‑service standards.
  • Exceptional communication and interpersonal skills with the ability to deliver constructive feedback.
  • Comfortable working in a fast‑paced, target‑driven retail environment and learning quickly.
  • Available for flexible scheduling including evenings, weekends and holidays; reliable attendance and punctuality.
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement Product knowledge and merchandising Coaching and performance management Training & onboarding Inventory management Visual merchandising Loyalty program execution Strong verbal communication Ability to lift and carry up to 50 pounds

Experience

Two to three years of progressive leadership experience in retail, hospitality or service environments, with demonstrable success driving sales, coaching staff, and executing store operations.

Education

High school diploma or equivalent required; post‑secondary education in business, retail management or cosmetology/beauty preferred.

Workplace

The role is situated in Sevierville, Tennessee, USA — conveniently close to Knoxville.

Compensation

The base compensation for this position ranges from USD 22 to USD 29 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a fast‑paced, inclusive retail culture that values continuous learning, diversity and client‑centric service. The environment emphasises mentorship, professional development and a strong sense of belonging within the beauty community.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Leader», «Client Experience Leader», «Retail Team Leader», «Beauty Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.