Sephora Sales and Service Leader

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Location
ScottsdaleArizonaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 30, 2026

About Sephora

Sephora is a global leader in beauty retail and a member of the LVMH group. The brand is recognised for its curated portfolio of prestige and indie beauty brands, digitally-enabled retail experiences, and a strong emphasis on employee learning, diversity, and client service excellence.

Sephora in Scottsdale, AZ is hiring a Sales and Service Leader to lead store teams, drive sales, and deliver exceptional client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and driving a client-first culture.
  • Coach, develop and provide ongoing performance feedback to teammates to elevate selling skills and product knowledge.
  • Drive store sales and KPI attainment through expert product recommendations, client engagement, and personalised service.
  • Support daily store operations including inventory control, visual merchandising, and maintaining store standards.
  • Manage scheduling expectations and ensure reliable coverage during peak retail periods (nights, weekends, holidays).
  • Promote an inclusive, collaborative work environment and ensure compliance with company policies and safety standards.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality, or a service environment (3+ years preferred).
  • Proven ability to coach and motivate teams to meet sales and service objectives.
  • Excellent verbal communication and interpersonal skills with a client-centric approach.
  • Ability to learn and convey product knowledge rapidly across multiple beauty categories.
  • Physically able to lift and carry up to 50 pounds and work flexible retail hours.

Skills

Client engagement and personalised selling Coaching and team development Product knowledge across beauty categories Visual merchandising and inventory awareness Strong verbal communication and interpersonal skills Scheduling and frontline operations management

Experience

Minimum of 2 years in a leadership or supervisory role within retail, hospitality, or customer service environments with demonstrated success in coaching teams and driving sales performance. Availability for flexible scheduling, including nights, weekends and holidays, is required.

Education

High school diploma or equivalent required; post-secondary coursework or retail management certification preferred.

Workplace

This position is based in Scottsdale, Arizona, USA, within easy reach of Phoenix.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, education-driven retail environment where product expertise and inclusivity are central. The company emphasises continuous learning, diversity, and a client-first mentality to create high-performing, collaborative teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead — Sales & Service», «Client Experience Supervisor», «Retail Team Leader», «Beauty Floor Manager», «Service & Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.