Sephora Sales and Service Leader

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While this position is no longer receiving submissions as of April 12, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

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Location
Santa ClaraCaliforniaUSA
Employment
Full-Time
Seniority
Manager
Compensation
$28–32.20/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 12, 2026

About Sephora

Sephora is a global prestige beauty retailer known for an extensive portfolio of cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora operates experiential, customer-centric stores and digital channels that emphasize product discovery, education and inclusive beauty communities.

Sephora — Sales and Service Leader in Santa Clara, CA (Full Time). Lead store teams, drive sales and deliver exceptional client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modeling outstanding client service and sales behaviours.
  • Coach, mentor and develop associates to improve product knowledge, selling skills and career progression.
  • Drive sales performance through exceptional client engagement, personalised recommendations and loyalty programme activation.
  • Support daily store operations including inventory control, visual merchandising and maintaining brand presentation standards.
  • Assist with onboarding, training and ongoing learning initiatives to ensure service excellence and adherence to brand initiatives.
  • Promote an inclusive team culture and ensure compliance with company policies to maintain a safe, welcoming shopping environment.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a customer service environment (3+ years preferred).
  • Proven track record of coaching teams to meet or exceed sales and service targets.
  • Strong communication and interpersonal skills with a client-first mindset.
  • Ability to work a flexible retail schedule including nights, weekends and holidays; reliable attendance and punctuality required.
  • Physically able to lift and carry up to 50 pounds.

Skills

Team coaching and people development Client engagement and consultative selling Product knowledge and merchandising Inventory management and stock control Loyalty programme execution Excellent verbal communication

Experience

At least 2 years of leadership experience in a retail, hospitality or service environment; preference for candidates with 3+ years of supervisory experience and a proven record of meeting sales targets.

Education

High school diploma or equivalent; retail or customer-service related coursework preferred.

Workplace

The role is situated in Santa Clara, California, USA — conveniently close to San Jose.

Compensation

The base compensation for this position ranges from USD 28 to USD 32.20 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits, subject to eligibility.

Culture

Sephora fosters an inclusive, learning-focused culture that celebrates individuality and creativity while maintaining a strong commercial discipline. Employees are encouraged to grow through coaching, hands-on training and opportunities within a high-energy retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Supervisor», «Client Experience Leader», «Store Team Lead — Beauty», «Beauty Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.