Sephora Sales and Service Leader

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Location
San JuanPuerto RicoUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$22–25.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 5, 2026

About %s

Sephora is a global prestige beauty retailer known for an expansive portfolio of cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora operates high-traffic, experience-driven stores and emphasizes talent development, diversity, and brand innovation across its retail network.

Sephora — Sales and Service Leader in San Juan, PR (full-time) at Plaza las Americas. Hourly pay $22.00–$25.50/hr; lead retail teams and drive client experiences.

Role & Responsibilities

  • Lead and inspire the store team by example to deliver outstanding client experiences and achieve sales targets.
  • Coach, develop and provide ongoing feedback to associates to elevate individual and team performance.
  • Drive client engagement through expert product knowledge and personalised recommendations, including execution of loyalty program initiatives.
  • Support onboarding and continuous learning initiatives to maintain service excellence and product proficiency.
  • Oversee daily store operations, including inventory activities, visual merchandising standards, and maintenance of a safe shopping environment.
  • Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
  • Enforce company policies and Sephora operational standards to protect the client and brand experience.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality, or a client-service environment (3 years preferred).
  • Demonstrated ability to coach and motivate teams to meet or exceed sales and service objectives.
  • Strong communication and interpersonal skills with a client-first mindset.
  • Comfortable working in a fast-paced, high-volume retail environment and quickly assimilating product knowledge.
  • Physically able to lift and carry up to 50 pounds and sustain active, on-floor retail duties.

Skills

Coaching and team leadership Client engagement and clienteling Product knowledge (beauty/cosmetics) Sales performance management and goal attainment Training and onboarding Visual merchandising Inventory management Scheduling and attendance management Service excellence and execution of loyalty program initiatives Maintaining store standards

Experience

Proven leadership background in retail, hospitality, or service environments with demonstrated success coaching teams and achieving sales targets; minimum 2 years (3 years preferred).

Education

High school diploma or equivalent required; post-secondary coursework or certifications in retail, business or hospitality preferred.

Workplace

This position is based in San Juan, Puerto Rico, USA.

Compensation

The base compensation for this position ranges from USD 22 to USD 25.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, beauty-centric retail culture that prioritizes inclusion, continuous learning and career development. The environment rewards client-focused leadership and collaboration, reflecting the broader LVMH emphasis on craftsmanship, talent cultivation and brand excellence.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor — Beauty», «Retail Team Leader», «Client Experience Leader», «Beauty Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.