Sephora Sales and Service Leader
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Sephora — Sales and Service Leader in San Juan, PR. Full-time hourly role ($22–$29/hr) leading store teams, coaching talent and driving sales.
Overview
Sephora is a global beauty retailer offering a curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand is known for its fast-paced retail environments, emphasis on product expertise and strong investment in employee training and development.
Role & Responsibilities
- Lead and inspire the store team by modelling exceptional client service and retail behaviours.
- Coach and develop team members through onboarding, product training, and ongoing performance feedback.
- Drive sales performance through expert product knowledge, personalized client recommendations, and loyalty program activation.
- Manage daily store operations including inventory tasks, visual merchandising standards, and loss-prevention practices.
- Support scheduling and staffing to meet operational needs; ensure punctuality and reliable attendance across the team.
- Promote an inclusive, collaborative culture that upholds company policies and delivers a safe, enjoyable shopping experience.
Qualifications
- Minimum 2–3 years of leadership experience in retail, hospitality, or a customer service environment.
- Proven ability to coach, motivate and develop a team to meet sales and service objectives.
- Strong sales acumen and demonstrated client engagement skills.
- Excellent verbal communication and interpersonal skills.
- Availability to work a flexible retail schedule including nights, weekends and holidays.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 2–3 years of leadership experience in retail, hospitality or service with a demonstrated track record of coaching teams to achieve sales and customer service targets.
Workplace
This position is based in San Juan, Puerto Rico, USA. The broader Puerto Rico area accounts for 3 active listings on Cerulean. In USA as a whole, Cerulean currently features 3.523 open positions, with 167 posted this week.
Compensation
The base compensation for this position ranges from USD 22 to USD 29 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility.
Culture
Sephora fosters a dynamic, beauty‑centric workplace that values diversity, creativity and continuous learning. The environment rewards product expertise and client‑first service, with an emphasis on inclusive teams and professional development within the LVMH family.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Leader», «Client Experience Manager», «Retail Team Leader», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.