Sephora Sales and Service Leader
- Location
- San JoseCaliforniaUnited States
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sales and Service Leader role at Sephora San Jose—full-time hourly position leading retail teams with $28–$32.20/hr compensation.
Role & Responsibilities
- Lead, coach, and empower team members to deliver exceptional client service and achieve sales goals
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Contribute to team development by providing ongoing feedback, coaching, and career growth opportunities
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, and product expertise
- Execute daily operations including inventory management, visual merchandising, and store standard compliance
- Foster a culture of inclusivity, openness, and teamwork where all team members feel valued and empowered
- Uphold Sephora policies and procedures to ensure a safe, enjoyable shopping experience
- Maintain flexible scheduling availability including peak retail operations, evenings, weekends, and holidays
Qualifications
- Minimum 2–3 years of leadership experience in retail, hospitality, or service environments
- Proven ability to coach and inspire teams to exceed sales and service goals
- Strong sales and client service skills with demonstrated success
- Excellent communication and interpersonal abilities
- Ability to thrive in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing product knowledge and training
- Physically able to lift and carry up to 50 pounds
- Flexible availability for peak retail operations including nights, weekends, and holidays
Skills
Experience
Minimum 2–3 years of leadership experience in a retail, hospitality, or service-oriented environment, with demonstrated ability to coach, mentor, and inspire teams to achieve sales and service goals.
Education
High school diploma or equivalent (GED); further education in retail management, hospitality, or business preferred.
Workplace
This position is based in San Jose, California, United States.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; paid time off; employee discounts.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Leader», «Retail Team Lead», «Sales Team Supervisor», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.