Sephora Sales and Service Leader

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Location
San FranciscoCaliforniaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$28–34.30/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 8, 2026

About Sephora

Sephora is a global leader in prestige beauty retail, operating an extensive network of stores and a sophisticated omnichannel platform. As part of the LVMH group, Sephora combines luxury retail craftsmanship with data-driven innovation and a strong emphasis on brand partnerships, product education, and exceptional client experiences.

Sephora San Francisco seeks a Sales and Service Leader — full-time, hourly $28–$34.30/hr to lead in-store client experiences.

Role & Responsibilities

  • Lead and motivate store team members to deliver exceptional client service and achieve individual and store sales targets
  • Coach, mentor and develop colleagues through structured feedback, on‑the‑floor training and performance conversations
  • Drive client engagement by offering personalized product recommendations, expert product knowledge and loyalty program activation
  • Support daily store operations including inventory control, visual merchandising and maintaining store standards
  • Execute onboarding and continuous learning initiatives to raise service excellence and product expertise across the team
  • Promote an inclusive, team-oriented culture and uphold company policies to ensure a safe and welcoming shopping environment

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a customer‑facing service environment
  • 3+ years of overall retail or customer-facing experience preferred
  • Demonstrated ability to coach teams to meet sales and service objectives
  • Excellent verbal communication and interpersonal skills; ability to build rapport with diverse clientele
  • Ability to work a flexible schedule including nights, weekends and holidays; able to lift and carry up to 50 pounds

Skills

Team leadership and coaching Client engagement and relationship building Product knowledge and merchandising Training and development Inventory control and visual merchandising Loyalty program activation Strong interpersonal and communication skills

Experience

Minimum 2 years of leadership experience in retail, hospitality or service; 3+ years of customer-facing or retail experience is preferred.

Education

High school diploma or equivalent required; post-secondary coursework in business, retail management or hospitality is a plus.

Workplace

The role is situated in San Francisco, California, USA.

Compensation

The base compensation for this position ranges from USD 28 to USD 34.30 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits available based on eligibility.

Culture

Sephora fosters an inclusive beauty community that celebrates diversity and encourages personal development. The employer emphasizes continuous learning, product education and a client‑first mindset to create an energised, high-performing retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Client Experience Supervisor», «Lead Sales Associate», «Beauty Advisor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.